update screen never answers, anyone know why?

whenever I try to update my laptop, the updates install screen does not respond and I have to open a task manager to close the screen. It happens only on this specific screen, can anyone help?

Hello

1. you receive an error code or error message?

2 has there been recent changes made on the computer before the show?

I suggest you follow the steps mentioned below and get back to us with the results.

Method 1: Put the computer in a clean boot state and try to install the updates.

http://support.Microsoft.com/kb/929135

Note: After installing the updates, follow step 7 in the link provided to return the computer to a Normal startupmode.

Method 2: Reset update windows components using fixit.

How to reset the Windows Update components?

http://support.Microsoft.com/kb/971058

Registry warning

To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

http://support.Microsoft.com/kb/322756

How to back up and restore the registry in Windows.

Method 3: If the problem persists with Windows updates, problems with installing updates.

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

Method 4: If you have installed a security software on the computer, I suggest to temporarily disable and check if the same problem occurs. Make sure that you turn it on once it's done.

http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

I hope the information is useful!

Tags: Windows

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