update the serial number is not an upgrade

Case 0216135600

Help provided for download Adobe Acrobat Pro XI on a second computer, but now he wants to ' upgrade of serial number - serial number you provided is valid, but calling it a product was not found on this computer.

"Select a product" doesn't have Adobe Acrobat X 1 Pro.

Maybe wants wanted, it is on the other computer (office) and not on the new computer (laptop).

As it is NOT an upgrade, how can I find no product calling?

Hi William,.

The case number that you provided, with which I checked the details of your account with us.

I can see the Acrobat XI is an upgrade and there was a full license of Acrobat X registered on your account, you must use the serial number of this here.

Follow the steps in the following links to quickly find your serial number: quickly find your serial number

Kind regards

Bani

Tags: Adobe

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