Update Windows with Vista

My wife bought a computer with Vista.  She tried to access and download Windows updates, but whenever she tries, the computer says that it is impossible to download the updates.  She has the system to automatic updates, but it will still not up-to-date.  If she tries to make the Web site, it says that it cannot always download the updates.  I would really like to have updates for the latest patches.  She is running Norton anti virus.

Can someone help and let us know what we need to do in order to get the updates.

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Tags: Windows

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