Upgrade Equallogic HIT failure with error Kit 4.8 to 4.9

During the process of upgrading the Dell EqualLogic 4.8.0, host integration tools we get an error message: Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your provider to support personal or package. Custom action error in script-2147024773 CleanDepriicatedShortcuts,: line 28, column 3,.

Don't know what to say exectly. I tried a new download, but it seems to me that's no mistake because of bad download of .exe or .iso.

System logs show the following.

> Product: Dell EqualLogic host - 1720 integration tools. Error there is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your provider to support personal or package. Custom action error in script-2147024773 CleanDepricatedShortcuts,: line 28, column 3

We have a Windows Server 2012 and a 2012 Cluster Hyper-V in R2 with several Windows Server 2012 R2. I tried the upgrade on Windows Server 2012.

Please help.

I was able to fix it myself. It seems to me, the Setup program needs all the shortcuts on the place of origin. If there is a lack or there was a change of name of a folder, the Setup program fails with the error message above.

There are two solutions. Copy all shortcuts and folders to another installation or run the repair installation. I did the first step copies all the shortcuts to another facility.

I was able to upgrade successfully on all installations.

Tags: Dell Products

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