urgent: Red discoloration on video NEX-VG30

Yesterday I turned on my camera sony nex vg30 and there is a horizontal red line of discoloration through the lcd screen. I closed the lcd screen and looked through the viewfinder, same thing. I restarted the camera, changed battery, changed the sd cards, tried lenses, nothing... all have this problem. I don't know what has caused this it seems that when you put a magnet near an old TV and it changes color. but the color is a horizontal bar perfect across the lower part of the 1/3 of the screen. I did not put the camera close to the magnets, speakers, nothing... It has not been subjected to abuse at all. It is also brand new. probably less than 60 hours on the subject. someone please let me know what could have caused this and how I can solve this problem, I have a movie shoot tomorrow and need to know if there is a quick fix or not. Much appreciated in advance to anyone who has information.

I'm sorry to hear about the issue that you are experiencing with the camcorder. We are not sure of what may have caused this, but I recommend that you try to initialize to its default settings. Please press the RESET button located to the left of the IRIS button using a pointed object. Then, try to check if the red line is always there.

If the problem persists, the service will be the best option. Please access our eService site for more information on sending your camera.

If this post answered your question, please mark "accept as a Solution.

Tags: Sony Products

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