USB external drive not seen

I have a Maxtor One Touch 4 + which I use for backup.  With my new laptop (ENVY 6-1014nr) running Windows 7, I have never see 'new device' indication.  AutoPlay is enabled.  Ideas?

Talked to HP cat.  I think that now it is a defective drive problem.   "Gee, it used to work! Thank you

Tags: Notebooks

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    ----------------------------------------------

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