USB port (tried everything) problems

I have a HP Pavilion dv5-2045dx laptop and about a month or 2 ago ports usb just stopped working. Do not forget that I have installed Windows 10 on this after the upgrade to Windows 7, but then returned to Windows 7 because I thought the upgrade, that's what broke the usb ports. Some things work with her as my nano receiver for my mouse and the cord for my printer, but not anything else: USB sticks, my iphone, not even a usb hub works with them. Ive done all of unstalling unrecognized devices (I have only 2 usb keys that appear as unrecognized, but I have 3 others who do still nothing when it is plugged) to literally take apart my computer and see if a cable was loose or something, but nothing worked. I know that's not the usb sticks cause when I plug them into other computers, they work fine, so its obviously something wrong with the computer. what I want to know is, is it something I can fix myself with your help guys, or I'll have to take this to a guy and pay him to fix it. Help, please. Please please please

Hello


Thank you for visiting Microsoft Community.

According to the description, I understand that you are not able to use the USB ports on your PC. I will certainly help you to question.

I suggest you follow the steps mentioned below:


Method 1:
Run the fixit to diagnose and fix common problems to USB automatically referring the link mentioned below:
https://support.Microsoft.com/en-us/mats/windows_usb_diagnostics

Method 2:
Disable and re-enable the USB controllers citing the steps mentioned below:
1. press Windows key + R
2 type devmgmt.msc, and then click OK. Device Manager opens.
3. expand Bus USB controllers.
Note that you have to scroll down to find this point.
4. right click on the first USB controller under Bus USB controllers and then click on uninstall to remove it.
5. Repeat step 4 for each controller USB is listed under Bus USB controllers.
6. restart the computer. After the computer starts, Windows will automatically check for changes on the hardware and reinstall all USB controllers that you uninstalled.
7. check the USB device to see if it works.
For more information, you can check the link below:
https://support.Microsoft.com/en-us/mats/hardware_device_problems

Hope this information helps.

Response with the State of the question and we will be happy to offer you our help

Thank you.

Sincerely,
Ankit Rajput

Tags: Windows

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