USB ports and the sound card does not

My sound card and arrested USB ports stopped working.

I have no sound.

Sony Vaio VPCEA3BFX

WIndows 7

I have restored all the drivers, performed troubleshooting tasks all the recommended other than a complete restoration. What else can I try?

Hello truck,.

Thanks for the post.

Try the following troubleshooting steps:

Audio problem:

  1. Reinstall the audio driver: Realtek High Definition Audio Driver.
  2. If the problem persists, follow these steps: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1009501
  3. Next step is the recovery of the system: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1027232
  4. If the problem persists, contact the Sony service team: http://esupport.sony.com/US/p/service.pl

USB problem:

  1. Reinstall USB drivers: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1004056
  2. If the problem persists, perform the hardware diagnostic test.
  3. Make sure that any external USB device is connected with the computer during the whole process.
  4. http://www.KB.Sony.com/selfservice/documentLink.do?externalId=C1019507
  5. If the problem persists, restore the system to a previous date: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1003813
  6. If the problem persists, perform a system recovery.
  7. Then, contact Sony service team.

Please indicate the solution as accepted, if you find this information useful.

Kind regards

Tony.

Tags: Sony Computers

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