Video accessed via social media will be 'buzz' and stall

HP Pavilion g4-2235dx Notebook PC Windows 8... videos that I access through social media tend to stall and the audio will "buzz". What is the cause?

Thank you!

Hi DEBurke,

Welcome to the Forums of HP Support! I see you Hare having problems of quality audio and video on social media sites.

I'm happy to help you with this. But first a few questions.

What browser do you use?

This problem happens only on social media sites or is it also at other times?

How you wrote your message, I think understand that you don't have the same problems anywhere, either online, or play sounds or video files directly on your pc. This is the case, the problem is more likely to be linked to a certain type of problem of bandwidth on the site, or maybe something to do with the playback software that uses the site of social media or something related to your browser. Another possibility could be linked to the system resources of your laptop (not enough memory, too much process, that sort of thing)

In the case of the bandwidth, it's more about the completely downloaded multimedia file on your computer first. Often many workflows sites the files that they download and if there is enough bandwidth you do not notice any delay, but if the site is busy or overloaded, your system will never be sufficient power to the file to stay ahead of reading, so he will be rough or stop entirely until enough of the file stored locally cached. If it's the source of the problem, it is external to your system and there is little, you can do except to be patient, or try at another time of the day where he would not also be held.

If it's related to the reading software used by the website of media, such as Adobe Flash Player, you can try to adjust the settings, abit and see if the performance is improved.

You can try this and see if it helps:

1. click on start

2. go in Control Panel

3. move to Flash Player

4. go in advanced

5 delete the settings and data of the Site

If you think this is system related resources you can check, Task Manager and pay attention to your use of the memory and cpu.  On the process tab, you can see how much memory each process uses and see how heavily loaded the cpu. It can be a process that uses too many system resources, or a program that is not stopped correctly.

Also, check out the next section of the support page for your laptop: HP Pavilion g4-2235dx Notebook PC support

It is possible that a driver update might also be useful.

I would like to know if this helped, or if you need more help.

See you soon,.

Tags: Notebooks

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