Vista DVD cannot be read

I'm trying to reinstall Windows Vista with DVD. The DVD is not being perceived or playback after inserting into the DVD recorder. Another DVD or CD that I insert in the CD/DVD burner drive can be read and accessed. Only disks Vista DVD cannot be read. An older Windows XP disc can be read correctly. I can't see scratches on discs and actually used a record of 32-bit of Windows Vista clean, never used, and it can also be read. Music CD or DVD any other game DVD movie I have no problem at all with. Can anyone answer why this occurs only for the operating system disks?

Hi Micheal3776,

Have a. you used this drive before?

B. where you bought vista DVD?

Have c. you tried this disc in another drive or on another computer?

You try to get a replacement support if you purchased it through Microsoft or at any retail store. Read the link below for more information.

http://support.Microsoft.com/kb/326246

I hope this helps.

Bindu S -Microsoft Support

[If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

Tags: Windows

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