Vista sticks to the Welcome screen

Hi, I read some of the posts that people put here and I can not find an answer for my problem, my friend has a computer laptop sony vaio and when she takes care of vista, it sticks to the Welcome screen, I got him to try to connect by using safe mood, but it just goes to a black screen and hangs , I don't particularly want to do a system restore because it has all its courses on the hard drive and that she wants to keep, is there someone who can help at all that it becomes a little depressing, especially since I have to talk to him about what to do on the phone? All responses will be welcome :-)

Different is the system restore and system to factory settings recovery there.

System Restore does not usually affect the data, such that it updates only one hour earlier...

Restore point:

Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

Try a restore of the system once, to choose a Restore Point prior to your problem...

Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

If restore work not and you do not have a Vista DVD from Microsoft, do a repair disc to do a Startup Repair:

Download the ISO on the link provided and make a record of repair time it starts.

Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

When you have changed that, insert the Bootable disk you did in the drive and reboot.

http://www.bleepingcomputer.com/tutorials/tutorial148.html

Link above shows what the process looks like and a manual, it load the repair options.

NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

Read all the info on the website on how to create and use:

http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

ISO Burner: http://www.snapfiles.com/get/active-isoburner.html

It's a very good Vista startup repair disk.

You can do a system restart tool, system, etc it restore.

It is NOT a disc of resettlement.

And the 32-bit is what normally comes on a computer, unless 64-bit.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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    http://www.Microsoft.com/Windows/downloads/windowsupdate/learn/windowsvista.mspx

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    Kind regards

    Shinmila H - Microsoft Support

    Visit our Microsoft answers feedback Forum and let us know what you think.

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    ==========================================

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    Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

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    ------------------------------------

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    to boot from the dvd drive to be able to you will see a way to get into the bios Setup at the bottom of the screen or command menu start

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    ==============================================================

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    -------------------------------------------------------------------------

    Also this, so you can see the probable bluescreens.

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    http://www.winvistatips.com/disable-automatic-restart-T84.html

    ===========================================================

    Check out these utilities to see if information may be collected:

    It is an excellent tool for displaying the blue screen error information

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    -------------

    MyEventViewer can be verified at the time of the blue screen (BSOD) within a second or so of the
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    ------------

    AppCrashView - free - a small utility for Windows Vista and Windows 7 that displays the details of all the
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    http://www.NirSoft.NET/utils/app_crash_view.html

    I hope this helps.

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