Vista will not be stopped during the update of Windows (see details)

Reference Dell XPS420, 4 MB of RAM, two 1 GB WD HD, Windows Vista Home Premium, updated with all updates important to Microsoft.

When I tried to install the latest updates (24 November 2009) using update installs and closes down your Vista computer got as far as "Shutting Down", but does not yet - icon turns on the screen of teal'c circle (or whatever color that is) and there are some HD activity , but that's all. Vista (and the PC itself) was working fine up until this point.

Hi Casey785,

Welcome to the Microsoft answers site.

Step 1: Run (Checksur.exe) system update readiness tool

Download and run (Checksur.exe) system update readiness tool. After downloading this tool, it runs an ad hoc analysis of inconsistencies that might prevent future maintenance operations.

For more information about how to download and run the system update readiness tool, click on the number below to view the article in the Microsoft Knowledge Base: 947821 Description of the system update tool for Windows Vista and Windows Server 2008: http://support.microsoft.com/kb/947821

Article 947821, scroll down to the "Microsoft Download Center" section and then click on the link to download the update for your operating system preparation tool

Step 2: Reset the Windows Update components

You will need to maybe reset the Windows Update components, download the Microsoft fix - it from the link and run the wizard that automatically resets the windows update components, if it does not, I recommend that reset you manually update windows components from the link:

How to reset the Windows Update components? : http://support.microsoft.com/kb/971058

These steps should solve the problem, give it a try and check if you are able to perform windows updates.

Swathi B - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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