Vista won't complete installation

Hi all!

I tried to upgrade XP (SP3), Vista several times now and each time the installation fails.  I ran the compatibility check and the report says there is NO problem with the upgrade of the system.  However, when I run the installation of the first question that I notice is that it asks to check updates and returns a message saying I'm not connected to the Internet (although I have validated that I truly connected).  It allows me to continue with the installation.

The successful watch installation process of copying the files, collect the files, files expansion and installation of features and updates.  After several auto-redémarre, he gets for the upgrade and reached 60% completion.  It then restarts again, and that's where he collapses.  It does not start in Vista, normally and does not even boot into Vista SafeMode.  The only option that works is to restore the XP software I had to do it several times now.

I tried to contact Microsoft about this problem.  The site asks me to enter my product key and then tells me that the number has not been activated.  I can't activate the number without a successful however installation!

It's frustrating!  If I hadn't paid for Vista Ultimate, I probably just give up and stick with XP (SP3).

Is there a Setup log generated somewhere which could help to determine the cause of the installation failure?  I've only tried the installation "upgrading".  I am wary to complete installation of "destroy all your apps and I then have to re - install all the!  I know that the Docs my Vista files in a windows.old file but to things like Office 2007 (that I bought at the same time and installed fine)?

Any help or suggestions would be welcome!  I'm quite left having to pay the sum of $ at Microsoft to help with a product that does not work, I bought!  Is there someone at Microsoft who can understand that the key is valid, even if I can't activated?

Thanks in advance!

Gino

Hi Aaron!

Well, there was a delay (life has a way of getting in the way!).  Here is the latest.  I installed Vista!  I added 2 GB of additional RAM.  I also discovered that I could update the BIOS so I did as well.  And finally, (and I think that's the key) - I bought the software for download and with a backup CD.  The Vista CD finally arrived and I installed from there.  Everything that the installation went well and I have Vista running.  I did an upgrade and not full installation 'erase and install '.  As it turns out - I still had to re - install some applications and updated even some drivers who don't appear to be problems with the compatibility report - but it seems that everything is fine.

However - and you knew it had to be a gotcha - for some reason-Office 2007 programs all work well with the exception of Outlook 2007.  The Vista AERO interface does not work with Outlook 2007.  It works very well with all the other 2007 Office programs.  I uninstalled and re-installed Office 2007.  I ran the Office Diagnostics tool.  As soon as I exit Outlook, the Aero interface returns (I have to just run another program (Explorer, etc.).)  It's weird that this happens only with Outlook - no problem with Word, Excel, etc.

Any ideas?

Tags: Windows

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