WANT 5530: Printing problem from my newly installed HP ENVY 5530

Recently bought a HP Envy 5530, and together until my office by WiFi with the software downloaded from the URL the drive gave me. Everything seems to install Ok. When I try to print anything it would not work. The printer is on, and my office is grateful. This is my default printer. When I print, the item appears in the print queue, said he prints and disappears after a few seconds. The printer does no sign/noise to indicate that he even received the file, and nothing is displayed. If I use the print queue HP ePrint it works Ok but I don't get all the adjustment options and I want to print 5 "x 7" photo and the size does not appear when you use the queue ePring. " I tried to use the Scan doctor and he says: everything is Ok and still does not print the test page.

Hello

Please uninstall and reinstall the software COMPLETE features, follow these steps:

1. download and save the software COMPLETE features (do not install online)
2 uninstall the software from your computer
3. install the FULL feature software "saved".

Otherwise, use the In-OS driver.

This resource can help:

Windows 10: Add a printer OS for printing

https://goo.GL/AAqvxb

Hope that helps!

Tags: HP Printers

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