Want 5660: paper jam

My printer repeat me that it is jammed paper but once I cleared paper that he said distillers I'm stuck. Any ideas to erase it.

Website says as I have not printed impressions and not connected to the line. I know this is not true.

Hi @jcpete,

Thank you for showing interest in the Forums of HP Support!

I see that you are unable to remove the paper jam on your HP ENVY 5660 e-all-in-one printer. I will definitely do my best to help you and don't forget to come back to this thread and mark "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

The printer is in an error state, therefore, it won't give you an accurate reading until the issue is resolved.

To fix the paper jam error message, please follow the steps in this guide:

If you have completed all the above steps and your product still has a problem, service the product.

Contact HP for service in all countries except Asia-Pacific.
First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
Cost of repair out-of-warranty printers may apply.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: http://support.hp.com/us-en/contact-hp
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number are displayed.

I hope this information is useful. Please reply to this message with the results. Good luck!

Tags: HP Printers

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    3. torn, crumpled or wet paper loaded in the paper tray.

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