Paper jam error

Hello

Three weeks ago, I bought a HP Envy 7640 all-in-one printer.

It worked fine until I hit a 'paper jam error.

I worked through the step by step manual HP full address (cleaned, checked, rebooted etc.) to fix this one, but nothing helps. I'm sure that it is clean and it is / was absolutely no paper left.

I tried the thinner paper (80 grs.) instead of 90 grs. but it does not help.

It takes a minute or two and it still gets stuck on the "paper jam error".

Who can help me?

Hi @TesvanL,

Welcome to the Forums of HP Support!

I see that you are having paper jams on your HP ENVY 7640 e-all-in-one printer. I will definitely do my best to help you and don't forget to come back to this thread and mark "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

You did a great job of troubleshooting to isolate the problem. Hand to recommend that you try the procedure described in the guide below, there is probably a hardware problem.

If the problem persists, I suggest to contact the HP support by phone.

Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
Cost of repair out-of-warranty printers may apply.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: http://support.hp.com/us-en/contact-hp
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number are displayed.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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