Want 7640: HP Envy 7640 black Rectangles

New printer. When I print documents (.) PDF's all I printed that day) the printer prints random black rectangles on the text. I ran the diagnostic tests and other tools.   Went to the HP page to download the drivers. Don't know how if I have the current drivers.  Reinstalled the software.  Black rectangles persist

UPDATE: nothing I tried worked to get rid of rectangles black print on the top of the text.  In fact, I printed a .pdf today that print a huge black about7inches block 6, or larger.  Must have taken my full black ink cartridge. (Just pay $78 for 2 XL cartridges. Don't think that there are generics)

So, I was forced to call the HP Technical Support for assistance.  I had to give up control of my computer technician. After a bunch of clicks and the bed, the technician asked me to print a .pdf file. When I printed the document .pdf even before default, it printed perfectly.  Don't know what the technician did, but it worked!

Tags: HP Printers

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