Photosmart B110a yellow ink went Brown (HP364 cartridge)

On December 24, 2013, I replaced all three colors HP364 ink cartridges in my Photosmart B110a as they were exhausted. (The black cartridge didn't need of replacement). Today (21 January 2014) I noticed that the colors were bad printing; a race of 'print quality' showed that the reason was that the yellow cartridge, while always 75-80% full, was in fact the Golden impression. The withdrawal of the yellow cartridge, I noticed that the stamp was no longer a yellow/orange color, but was in fact a darker tan/brown color. A 364 yellow replacement cartridge and a clean print head have solved the problem, but I would like to know four things:

  1. Is this a common problem? The guy where I bought the replacement cartridge said he had heard of that happens (specifically with yellow HP cartridges and specifically 'Brown printing') front.
  2. Is he likely to damage my printer permanently? Is the oxidation or whatever it is the yellow ink that is likely to cause damage to the print head itself?
  3. If it still happens once can I claim for a warranty replacement cartridge (and if it does not damage the printer at all times can I claim repair/replacement of the printer under warranty although the printer itself, which works perfectly, is no longer under warranty?)
  4. The printer is slightly used. I can avoid this by making a color print (of anything, even a page "print quality") at regular intervals? If so, what type of interval? And if that's the case could it be documented somewhere?

It is a 'real' HP 364 cartridge (supplied by Argos to the United Kingdom, manufactured in Czech Republic and with a warranty date in 2015), not OEM, not recycled, either said in passing.

Hello tonyinselby,

Welcome to the HP Forums!

I am pleased to learn that you have been able to get the problem solved.

1. it is very difficult to say whether this is a 'common' problem with the yellow HP364 cartridge. Without the complete troubleshooting with the cartridge, I can't tell what the more precisely caused the problem. Sometimes Yes, like all other products, some have flaws.

2. no is not likely to cause damage to the print head, you are able to use the yellow replacement cartridge.

3. According to the guarantee of the cartridge, and the printer warranty. It is possible to have the cartridge, printer or replaced. To do this well you will have to contact HP Support at the time of the question, because I can't guarantee what options are available to you.

4. with printing in color at certain intervals, this can help with the print quality, as the ink is not just sitting there. Keep in mind also that your printer does its own maintenance as long as it stays on. You can also run a cleaning print head to properly maintain the printer.

I hope that this answers your questions .

Thank you.

Tags: HP Printers

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