want to Ethernet HP

Hello

I'm a student and my room has only internet by ethernet.

When I want to connect to the internet by cable, it does not work, it says that it is broblems with the IP address.

I have another laptop and with it, I have no problem.

can you help me fix it?

Hey @heleneee___ ,

Welcome to the HP Forums!

I understand that you are having problems with the wired connectivity on your laptop.

I need a little more information to help you to correctly. Can you please tell me what laptop you have the operating system installed and which ethernet adapter you have in Notepad.

For more information on the search for your model and product numbers, click here: How can I find my model number or product number?

What version of Windows you are using, click here: Windows operating system am I running?

To find the name of the ethernet card:

  1. Press Windows key + R.
  2. Type devmgmt.msc, and then click OK.
  3. Expand network adapters.
  4. Note the name of the ethernet card.

In the meantime, try the following steps.

Turn off the power to the adapter:
1. open Device Manager. (Win Key + R > type devmgmt.msc > OK)
2. expand the network adapters.
3. right click on the Ethernet adapter, and then click Properties.
4. click on the power management tab.
5 remove the check mark next to allow the computer to turn off this device to save power.
6. click on OK.
7 test cycle.

Reset the TCP/IP settings on your PC:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
4 restart your PC and test.

It can also help to reset the winsock catalog:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
4 restart your PC and test.

Reinstall the NIC drivers:
1. download the drivers from here , but do not run them again.
2. go to your Start menu/screen and type Device Manager.
3. expand network adapters.
4. right click on the adapter and choose uninstall.
5 install the drivers downloaded in step 1.
6. restart your PC and test.

If these steps do not resolve the problem, try this document published by Microsoft for network management issues: wired and wireless network problems. You can change the operating system with the drop-down list in the upper right of the document.

I hope this information helps, but if not, let me know the information requested at the beginning of this post and I'll do my best to sort it out quickly for you.

Thank you!

Tags: Notebooks

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