Warranty of Q10 of blackBerry problem

First off the coast, I'm upset that I can't find an address mail or something to ask this question, but it's maybe just me.

I have a BlackBerry Q10 with a L - key failure. It should be under European warranty 2 years, but the shop I bought tells me that I do not buy it from them.

How can I ask for warranty repair?

Thank you all so far.
I realize that the warranty is with the dealer.

I just wanted to know if BB is able to help here. All the information I can find points to return to the dealer.

Tags: BlackBerry Smartphones

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