webOS Doctor 1.3.1 Bricked my pre

Similar Questions

• WebOS Doctor for the Touchpad

  Hi all

  I wonder if there is a place I can download WebOS Doctor for the Touchpad.

  Thank you!

  Go to http://www.hpwebos.com/profile and log in to your profile.  Click the device for your TouchPad Options and there will be a link to get the doctor tool.

  shacker2762 wrote:

  Hi all

  I wonder if there is a place I can download WebOS Doctor for the Touchpad.

  Thank you!

  Message relates to: pre p100eww (Sprint)

• Java blocks webos doctor

  I have a HP touchpad wi - fi only.  I tried to install webos doctor my camera has been more grumpy and not to open some websites and mime files.  I had the doctor partially installed and Java blocked the completion by saying that the certificate was expired.  When I activated the box to take the risk, Java has always blocked installation by saying that it was dangerous to install the program.

  How do I "Refresh" my Tablet? I'm sure you know, HP no longer supports the Tablet :-(   Thank you very much.

  Hello and welcome to the HP support community!

  Here's my answer "doctor a TouchPad" standard.  See if it helps at all.

  How to doctor an HP TouchPad (reflash the ROM)
  
  On your Touchpad, make sure you have:
  
  USB cable. The battery is charged at least 30%.
  
  Computer:
  
  Windows 7, Windows XP, Windows Vista available USB (not a hub or a secondary port). Java 1.5 or later version is installed. If you are not sure what version of Java, you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Connection to the Internet.
  
  Various information:
  
  The update process will take about 15 minutes. During this process, your device will be unavailable for use.
  
  Download webOS Doctor
  
  Download webOS Doctor on your desktop. If you have a profile of webOS, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm
  
  If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_Versions
  
  Prepare your TouchPad update
  
  Hold the Power button for a few seconds until a menu. Press on stop to turn your unit off completely.
  
  WebOS Doctor running
  
  Double-click on the downloaded file to start webOS Doctor. Follow the directions on the screen until you are prompted to connect your device. Select the language that you have selected on your device and click Next. Confirm your choice of language. Click on accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I saw this part take a few minutes to complete. After webOS doctor ends your control system, you will be asked to connect your device.
  
  Connect your device and the finishing of the webOS Doctor update
  
  Connect your device to your computer via the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the USB great symbol appears on the screen, release the Volume button upward. If you see the HP logo instead of the large USB symbol, can the Volume Up button is released prematurely. If this happens, wait for your device to start, stop your device and then repeat step 2. Windows identifies your component and may offer to install two different drivers. When asked to install the drivers of OMAP, choose no not at the moment. When asked to install the drivers for Palm Novacom (liner), select Yes, and then leave the drivers to install. This can take some time. Once the drivers have been installed, the next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the reset is complete screen, click done. Wait a few minutes for your device to reset. You're done!
  
  WyreNut

• webOS Doctor now I can't sign in Palm profile

  Hi all

  So, after running webOS 1.4.5 doctor I can not connect to my profile Palm and retrieve my info.

  Says "Sign in failed" due to "low network coverage", but it has a 3 G connection.

  I know that I have good credentials. I tried to restart it. I have reflashed with webOS doctor several times. I tried AT & T calling and they were, let's say, less than useful. I sent the Support HP and no response.

  Any ideas?

  Good news! It sets obtained. Here's how:

  My prepaid plan included no data as I thought that this was the case. Previously, I had thought that she would simply charge to my account (since that's what says my plan), but I actually had to buy a package of separate data to make it work. Apparently the same thing was done when my phone was initially setup as the Pixi is not really designed to respond to the plans of PP.

  So, I went online AT & T and got a packet of data five dollars is all it takes: profile loaded and everything works fine.

• "Error: Sorry, this isn't a valid serial number" when you try to download webOS Doctor

  I am unable to use the webOS Doctor right now because I tell me an error message "error: Sorry, this isn't a valid serial number" whenever I click on the button 'Get webOS Doctor' in my HPwebOS.com profile. I checked the serial number and it is correct. Anyone has any ideas about this problem?

  This widget could not be displayed.

• WebOS doctor

  If I need to run webos doctor he he'll be back to the form of the plant, then I'll have to update to the current 1.1.0 right? Then after its done I can just connect to my palm profile and then upgrade to the current webos? will I have to reactivate through sprint?

  Hello!

  The WebOS doctor reinstall the current version of the webOS then:

  1. He will return EVERYTHING back to the factory

  2. It reinstalls the latest version of webOS in order to reapply updates is not necessary as long as until your recovering from Palm.com/ROM

  3 phone remains active so no reactivation is required.

  4. as a full or partial deletion, you need to resign to your Palm profile that brings back your data/apps/some settings.

  Due note it will scan the section USB drive too so don't forget that backup if possible.  Going to Palm.com/ROM for webOS doctor will give the latest version of webOS.

  Message edited by thetreoguy on 02/09/2009 13:21

• WebOS Doctor 1.2

  What is the construction and the date of the present version? I downloaded what I thought to be WebOS doctor 1.2, but it says 1.2 09/14/09 and who is released officially on 28.

  Build a Sprint.108.171 14/09/09 04:28

• Is it possible to get webOS Doctor without Java?

  I am tryig to revive a TouchPad but can not get the webOS Doctur due to the current state of Java.  A way around this problem?

  rulesr4rookies wrote:

  I am tryig to revive a TouchPad but can not get the webOS Doctur due to the current state of Java.  A way around this problem?

  No, the file is a java executable file.  Personally, I would take the risk for an hour to revive a dead device...

  WyreNut

• Brand new Palm Pre (Sprint) stuck in WebOS 1.1.0 worm

  Hello world

  I've not considered repair.  I would like to use webOS Doctor 1.4.5 top to install webOS 1.4.5 rather than trying to get it to be upgraded.

  Download the doctor here on your computer: http://palm.cdnetworks.net/rom/pre/p145r0d08102010/spr1ntp145rod/webosdoctorp100ewwsprint.jar

  Run webOS Doctor.  Keep clicking Next until you can go no further, or the point where webOS Doctor asks you to connect to your phone.

  We must now put your phone in USB mode.  To do this, turn first turn off your phone.  Now he's walking while holding the Volume Up button.  After a few moments, a black screen with the USB symbol should appear.  Then connect the pre to your computer via a USB cable.

  After a few minutes, you should be able to click Next on webOS Doctor.  This will start the installation of webOS.

  Keep in mind that you will lose all the application data, it's like reformatting and reinstalling Windows or OSX or Linux on a desktop computer.  However, if you have saved the pictures, mp3s, other data on your pre, these files are kept.  They will not be lost.

• OTA update 2.1 on Pre 2 webOS does not.

  I have a Pre 2 (webOS v2.0.1) p102ueu and I feel that there is an update to webOS v2.0.1 to 2.1 for this device. When I try to perform system updates, I get a message that my system is up to date, but that it was an error and I should try again. This has happened in the last three days. I tried to restart and it has no effect. Can someone please advise me what I do wrong?

  Hello!

  Your device should see the 2.1 update, but as you experience this problem for days, you need to update via the option of webOS doctor.  Go to www.palm.com/ROM to run the doctor on your phone.  It will fix the problem and upgrade to 2.1 at the same time.  Do not forget to backup before you call for is like a partial erasure.

• Factory reset now does not start, doctor No. WebOS available in the profile

  I did a factory reset on my HP Touchpad to give to my son for Christmas. However, I boot the system then select English, then select the country from the United States and the system hangs its been doing this for a few days. I then shut down the system he turned back and did the same thing again and again. I go to my www.palm.com , and log and the WebOS doctor does not appear on my profile. Do anyone know how to install the software on the TouchPad, so I can get that operational back?

  These are .jar files.  Here are the executable java files.  Some browsers have been known to change the .zip extension by mistake.  Try using another browser to d/l the file.

  Go to www.java.com and let the Web site to check your installation to the latest version.

  Make sure that you have the latest java installation on your PC.

  Do you have the great symbol USB before continuing?  You will need the novacom drivers.

  If the process fails, rinse and repeat!  Restart all (you've tried long keys both power and depressed Center on the TP for > 15 seconds, right?), and then try again.

  Good luck, and be patient - I saw the doctor a break of 10-15 minutes before you continue...

  WyreNut

• App Catalog: application installation fails after doctor

  I own a Pre3 and I did the app update catalog certificate on time last year.

  Two weeks ago, that the e-mail application went weird. He reported my new messages as ever and showed them in the list but it have not download the body of the message and he could not send emails. There is no error message.

  I therefore decided to take a visit to the doctor.

  After you apply the webOS doctor, log into the account of webOS went well. After having returned the e-mail password, e-mail went to normal operation. So far; So good.

  Unfortunately, the app catalog refuses to re - install the apps. The journal says:

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  
  c:\projects\webOS > palm-log - f com.palm.app.swmanager
  
  following logs for the application com.palm.app.swmanager on the device "mantaray-linux' {91960b4151bf8bb1b434f6b864e747ff1f89ffa3} usb 60102
  
  [20140129 09:41:48.080383] error: failed to Catalog.appStates [install] .init error: FAILED_VERIFY
  
  (another 30 + messages deleted)
  [20140129 09:41:48.162872] error: failed to Catalog.appStates [install] .init error: FAILED_VERIFY
  
  [20140129 09:41:48.167938] error: error in failed.init Catalog.download:  -1
  
  [20140129 09:41:48.171447] error: error in failed.init Catalog.download:  -5
  
  [20140129 09:41:48.173797] error: failed to Catalog.appStates [install] .init error: FAILED_VERIFY
  (40 + deleted messages)
  [20140129 09:41:48.298004] error: failed to Catalog.appStates [install] .init error: FAILED_VERIFY
  
  [20140129 09:42:06.635559] error: Errors.displayError FAILED_VERIFY error code, interpolateArgs {"installSize": "3.25 MB"}, failed
  
  ROR install_default, defaultMessage null
  
  [20140129 09:42:18.069274] error: DownloadStates.install failed.getDetailsFromServer details {'purchasedVersion': "', 'copyright': 'Copyright 2009 - 2011 Stefan Henze',"isEncrypted": fake,"priceType":"OT","adultRating": false, 'custsupportphonenum':" ', 'currency': 'EUR', 'islocationbased': false, 'publicApplicationId': "com.preciouscoders.pre.bahnfahren", "homeURL": "'http://www.preciouscoders.com/redir/website/website-catalog-de.html ', 'description':"Bahnfahren ist Ihr Begleiter as Reisen mit der Bahn, mit der S-Bahn, buses oder other public house. "} \nSuchen Sie schnell und nach der next connection und speichern Sie die next comfortable Reise im Kalender of your Palm AB genutzte stations connections als Favoriten sales werden können und \nhaufig. Offers können Sie festlegen, mit welchen \nVerkehrsmitteln Sie reisen do und z.B. ICE-Züge ausschliessen.\n\nbahnfahren nicht nur im Netz der DB, but also of auchdern works
  
  [20140129 09:42:18.167755] error: DownloadStates.install could not install:  com.preciouscoders.pre.bahnfahren
  
  [20140129 09:42:24.359710] error: failed to Catalog.appStates [install] .init error: FAILED_VERIFY
  
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  I can install third-party applications via Preware without problems. I went through the procedure of doctor three times, twice I did a full cleaning before. I also tried the trick date to avoid the old certificate problem despite the fact that he said that the new cert would survive a reset of the device. Nothing helped.

  What should I check? What can I do to revive the catalog?

  Best regards

  Christian

  The question that remains disappeared after a while and a few restarts more.

  My Pre 3 is back on service. Thanks for all tips.

• 1.3.5 brick just my phone?

  This morning, I was prompted to install the 1.3.5 update, I ran, after a long long while the phone went to the screen with the exclamation that directs you to Palm.com/ROM; I followed the instructions on this site and ran the webos doctor, now it happens in a cloudy blue screen saying "your phone encounters an error that cannot be resolved.

  I did not change my phone somehow, the update was executed so that connected and fully charged.

  Try to download this old webos doctor found here

  http://KB.Palm.com/wps/portal/KB/na/pre/p100eww/Sprint/solutions/article/72810_en.html

  See if you can pass this screen with it.

  Message edited by tagz on 2009-12-29 14:47

• Palm Pre won't Charge / turn on

  Heres is my problem. My palm pre battery when it is plugged in to recharge (with charger official palm pre, power supply) needed to DUMP when it's plugged in. I thought it could have been just a connection sometimes losing since sometimes charged and discharged. Shortly after this discharge started, I got it for free because I would have rather had a battery in any life. At the end of the day, my battery is completely dead and phone turns off. Not much, right? I'll come right home and put it on charge. Well, not so simple. When my phone support (with the charger official pre, tried in the sector, have tried in the laptop, have used 3rd party chargers) all I get is the battery charging icon. This is the red bar at the bottom with the lightning symbol on. I've tried everything. I cleaned up the phones to the compressed air connection, I took out battery for all-day to try, but nothing. My pre remains on this all day and dosent turn, once unplugged it shuts down. Could someone help me please? I can't take it on 02 since brought off the coast of a friend who have never experienced this problem, and it dosent have more paperwork to 02. is my phone broken? are there solutions? Thanks for help in advance. Craig

  I don't know if I can be of any assistance on this.  I think you should try webOS Doctor.  It is a program that reinstalls the webOS on your phone.  It could be that webOS has corrupted itself and must be reinstalled.  It's the only thing I can think of now.  If a webOS Doctor does not so I think that your problem is more serious than just a malfunction or software battery problem.

  Get the webOS Doctor here: http://ws.hpwebos.com/webosdoctor/sorry.htm

  You'll need your phone S/N from here (or take the back cover): https://ps.palmws.com/palmcsext/console/pages/LoginPage.iface

• New Palm used Palm Pre profile

  Hello

  I bought a used Palm Pre (Movistar, YOU) and now want to create a new Palm profile so I can use the phone in Australia (Optus, at THE).

  How to set up a new Palm profile on this phone?

  He is currently running WebOS 1.4

  Thank you

  Nick

  Regarding the hacks and things of this nature, it is something that we cannot help here.

  Since the unit locked up on screen language then we would need to restart the device. If this does not resolve the issue, then you will need to use webOS Doctor on the device. Reason for this step is there is no way at this stage of the journal of the unit to do a partial/full erase.