Brand new Palm Pre (Sprint) stuck in WebOS 1.1.0 worm

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• Palm pre 2 stuck on the hp logo

  I had a problem with palm pre 2 (2.2.4). I use it in India. Now, he has been slain at the hp logo and I need a procedure to get rid of this feature of evil.

  Here is a link to remove the battery from the series of pre phones.

  http://KB.hpwebos.com/wps/portal/KB/na/pre/pre2/unlocked/solutions/article/44919_en.html

  While you're there, it would benefit you to download and read the User Guide:

  http://KB.hpwebos.com/wps/portal/KB/na/pre/pre2/unlocked/downloads/page_en.html

  WyreNut

• Palm Pre constantly goes Offline webOS 1.3.5.1 called Sprint, cannot solve

  I use this phone since September 2009 and have not had this problem before. Last week when I updated for webOS 1.3.5.1, my phone constantly goes offline (top right corner it says "Phone off line"). It's very annoying because my calls back goes straight to voicemail and I can't text or surf the web when disconnected. I'm losing business from clients.

  At first, I thought maybe Sprint a signal outtage questions (due to cold front?), so I waited a few days and I'm still having the same problem.

  I called Sprint and they have tried to reset my connection and then asked me to stop and remove the battery for 3 seconds. I did it and I'm still going through the same problem. I called Sprint again and they told me to take my phone to the nearest Sprint Store to get a diagnosis. It is such a waste of time. Everybody runs into this same problem?

  If anything, I'll just buy another phone (never a Palm again)

  I've only had problems with this phone:

  -Memory leaks/major lag

  -When I try to close an application by dragging it to the top, he comes back down

  -When I only have 2 cards and try to open another, he said that too many cards open. I close all the cards and open just this one alone, and he says the same thing. I have to restart the phone, because everything works super slow

  -Memos 'mysteriously' disappear and then re-appear again

  webOS updates - screwing my (mafia game) Apps

  Unfortunately, you just need to start disabling the services until understand you that one hangs luna.  I began by killing the accounts of instant messaging, calendar, contacts and finally struck by e-mail when he stopped with the stupid phone offline behavior.  Pretty well, I knew it was e-mail, but wanted to exclude anything else causing her grief.  Pretty sad, the device cannot handle 500 emails in the affirmative, but I think that I have even more than that in my Inbox and it works.

  Such joy, pay for the device, markets service and crappy sprint as end users have to work around their bugs, redo our emails and others to adapt to their ideals of how things work on the interwebs just to make it work.  More disconcerting, it's Palm never bothered to acknowledge or respond to one of my posts on the debacle, sprint is clueless to do something with 4 back with probably 10 hours of support calls (typical cellco), and obviously it's not just me as the wheel that squeaks here...

  This behavior began in 1.0 and apparently is present through 1.3.5.x with many complaints on the way, so wtf is palm doing to fix this?

• Palm Pre Sprint Navigation problem

  I did have a problem with my function of Navigation of Sprint on my pre so far.  Usually, when I open the app it was asking me if it was OK to use my position to help in directions (location, etc.).  In recent weeks, he asked that more.  When I put the address where I'm trying to go, the GPS said they can't find my current position and I need to make sure that I am in heaven.  I'm usually in the light of the sky but move and try again, but it still does the same thing.  Does anyone else have this problem?  All the patches?  Thank you!

  My first suggestion would be to open the application location Services and ensure that this automatic location feature and use GPS are on.

• Palm Pre crazy symptoms: 'phone in offline mode', won't charge battery, won't start, message error "an error has occurred that cannot be resolved.

  This is a long description of a series of problems with my new Palm Pre. You can search text to find your specific problem. There is no solution in my post. Looking for possible answers in future responses.

  I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone was working fine. Last night I plugged the phone and updated the operating system. After, I've selected "Done" and went to bed.

  -First set of questions: 'Phone offline', will not charge battery.

  In the upper left corner of the phone, there is the message "phone offline. Although the phone was in charge all night, it reads "battery of 26%. I called the general number of on the Sprint tech support and we tried the following things:

  (1) the phone reboots (press on and hold the power button / stop, then select 'Disable'. After setting down, hold down power button / power stop.)

  (2) to reset the phone (several ways - call tech support so that you do this properly)

  The individual Sprint and then sent me to another tech support person, likely to level 2.

  -Second series of questions: message error "an error has occurred that cannot be resolved;

  #2 Sprint tech support person had me also to restart and reset the phone in a number of ways. In his own words 'we tried all the palm pre stuff I know' and whenever the phone was insensitive. Often, we received the message error "the phone is in offline mode. We did a full erase and after that the phone will not re-start is no longer. At this point, the error message came up saying "an error has occurred that cannot be resolved" that referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky with a translucent box on background with white text.

  #2 Sprint tech support person then me connected with the support of the Palm and the dance continued. Yet once, we tried a whole bunch of reset and restart and the erasure of the options. Palm support asked me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. Although that was the case he had hold the button "volume +" and connect the phone to the charger. This caused a USB symbol will appear on the phone. When the record was complete, I got an error message which could not run the file. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He me transferred to another person from Palm support that works with Mac users.

  Palm #2 tech support person advised me that I should have selected the download option 'mac' on www.palm.com/rom. I verbally walked him through the series of Web pages, telling him it is said that you need Windows (any version) or Mac (whatever version), but that at no time was there a possibility to download another WebOS doctor for different operating systems. After an exchange of views over she told me that she would have to have someone call back me tomorrow.

  -Third series of questions: phone stuck on the USB symbol.

  So for the moment, the phone is completely useless. Not fantastic. I started the mac on Windows 7 and downloaded WebOS Doc and received the same error message. I also ran Windows Vista virtually and received the same error message. Later this afternoon, I head into work to try the same thing on Windows XP.

  In the meantime, I got on this forum and found a thread that has provided a direct link to the necessary file:

  Palm.CDNetworks.net/Staging/ROM/webosdoctorp100ewwsprint.jar

  After downloading this file, I realized could totally be a virus, I was able to get WebOS Doc work on my computer. It took that I recharge the phone before, and now it's on the screen that says 'do not disconnect your phone' and the full file of 3%. Only... it was completed for almost 30 minutes to 3%.

  I hope that Palm will follow-up with me tomorrow, but I'm leaving on a business trip at 7:00 and I would love to have the thing work. All suggestions are welcome, even if you can just tell me how to get her think disconnected safely before my flight tomorrow. I want to get through security with my phone plugged into my laptop.

  Thank you.

  I picked up the phone at the local Sprint store and the sales ago replaced the phone. They were unable to understand what went wrong and, essentially, has declared a complete failure of the unit. I'm sorry that I'm not able to offer better news, but I hope that this info is useful to you.

• Palm Pre calendar, screen saver and Conference questions

  Hello

  I am a Palm Pre (Sprint) 1.4 and the Palm Pre Plus (verizon) 1.4 user.  I use the EAS option to connect to my company groupware system.  I have two problems, I need help:

  1. on the Sprint and Verizon, location of the grille section seems to offer very limited space.  Minimum Adequetly so that when I'm on the road and I am trying to get an address or con-calls, he doesn't seem to have enough space to support location data.  In addition, there seems to be no option to scroll left or right to see the data.

  2. on the phone from Verizon, when the screen saver comes in and the screen turns off, the only option is to press the power button on the top right of the phone.  However, when the phone is flipped open, it's a physical impossibility.  I then have to return the phone closed and then press the button.  It's a question on Sprint phones and through a software upgrade they have enabled the option to press the middle button a screen saver option Michael.  The same option on the Verizon phone is necessary.

  3. I don't know if it is a function or a lack of, of the CDMA network, but it would be nice to a conference call of the United Nations and switch between private calls.

  All-in-all, I'm very happy with my phones and think that WebOS is more operationally effective phone OS on the market.

  Thank you

  Babak

  1st edition. Just, I typed a few characters in my location section and had more than 100 characters without running out of space. Never came to fruition. To access you type on a line of text, hold down the option key down, and move your finger to the up, down, left, right anywhere on the screen. It will be your cursor from that direction.

  2. I have sprint, so maybe verizon is different. But by pressing any key on the keyboard while his opening turns my screen turn it back on.

  3. no idea on it.

• PALM PRE... Palm software? MAc, PC?

  Anyone know if the new palm pre can be used with the Mac also or just PCs?  It will smoothly in our data transfer from palm desktop for palm OS new web site?  Address book, etc.?

  I can't wait... !

  I tried to find answers, but they were difficult to achieve.

  According to SPRINT, they say Mac AND PC, and if we already install palm desktop, it will capture the information that will make all the other programs you connect to it... iCal, yahoo, gmail, etc... Whoo Hoo!

• Palm Pre issues I'm having.

  I used facebook to add friends to my contact list on my new Palm Pre today. My father didn't is not on Facebook so I had to break his info into my phone on my contact list... not much. When I added his home address, the pre for some reason any linked my facebook account to my contact information for dads. Putting my info in my dads contacts. There is no way to erase it. He said that when I try to delete contacts that I would have to delete all Facebook contacts. ID rather not start over... (frustrated) :/

  This really needs to be fixed quickly! I read the other fourms, and many people have simular problems.

  Palm please provide a way to delete a contact that is downloaded from Facebook, or Outlook. without having to delete all my contacts and start all over again. It's really * beep * boring!

  If anyone has any advice please help

  All you have to do is to separate the 2 profiles. Click the Contact in your contacts directory. And then on info here page click on name there at the top. Then it should show both the profiles, click on one and an option is to disassociate the profile, you can also remove the profile from here or do a primary profile. I had a couple do this to me as well, according to the names of people like my brother and the father having the same names. The fact to separate their fixed.

  "Palm, please find a way to delete a contact that is uploaded on Facebook or Outlook." without having to delete all my contacts and start all over again. It's really * beep * boring! »

  As far as I know Facebook is the only one you can't remove it from. You cannot delete the one your talking together is because its connected to facebook. In this menu, as I said above, you can then remove, or break the link to the facebook no one. I agree on wanting to not have all or nothing with facebook. There are a lot of people I just don't want or need it info in my contacts.

  You can delete the others without having to start all over again.

  Message edited by tagz on 09/06/2009 18:37

• Palm Pre... Battery life? Can not stay charged for a day!

  For those of you who have the new Palm Pre... Please tell me how you keep your battery charged without it coming down from 100% at the beginning of the day to 30% of 15:00!  How are we supposed to use the Pre if allows you to ensure that autonomy will support all throughout any given day?

  Too inconvenient to have plugged a place just to get a load!

  Help!

  Hey GadgetGurl,
  Check out the post that we have in my signature that has a long list of tips to keep your battery alive longer!

  Simply click on the link below...

• The Tungsten T3 for Palm Pre data migration

  Hello

  I am the owner of a Palm Tungsten T3. I have a lot of contacts, calendar, tasks and Memo data in I want to migrate my new Palm Pre. I saw Palm information on how to move the data from Palm Desktop for the pre, using the data transfer Assistant (DTA). However, it seems to work for Palm Desktop v6.2. T3 is not compatible with v6.2, being the latest sw version v4.1.4.e.

  When I launched DTA, I got an error. I tried several things and looked in the forums, but only to find tips for v6.2. In the end, I decided to upgrade to v6.2 in my Windows XP, but I skipped stage of synchronization with my camera (such as the T3 is not compatible). Then I run the DTA. This time, I got to the step when it asked me to connect my pre as a USB key. But after that, he tells me that Palm Desktop is installed, but contains no data to transfer. However, I can see my data in the desktop. My guess is that I could solve the problem if I could synchronize with a PDA compatible.

  Can someone give me a hint on how to transfer data to my pre of my T3? Is this possible at all?

  Thank you

  T

  Hello tekila29 and welcome to the forums of Palm.

  tekila29 wrote:

  Hello

  I am the owner of a Palm Tungsten T3. I have a lot of contacts, calendar, tasks and Memo data in I want to migrate my new Palm Pre. I saw Palm information on how to move the data from Palm Desktop for the pre, using the data transfer Assistant (DTA). However, it seems to work for Palm Desktop v6.2. T3 is not compatible with v6.2, being the latest sw version v4.1.4.e.

  You will not be the Tungsten T3 or the Palm Desktop 6.22 Pre - synchronization you will use as a vehicle to move the data into your pre.  I suggest that you use the command Export of Palm Desktop 4.1.4e for export data PIM (Contacts, calendar, tasks and Memos) out as a file in comma-delimited (.csv) as a backup before installing Palm Desktop 6.22 as the data upgrade process can not be cancelled.  If you need to go back to Palm Desktop 4.x and do not have a backup, you will be out of luck.

  After you have backed up your data, I upgrade to Palm Desktop 6.22, DTA can migrate your data in the meadow and then synchronize the Pre with a Google account to access e-mail and calendar.

  To fix your data problem in the second part of your post, you can try to install free third-party utility, PalmHotSyncSetup.  This changes the Windows for Palm Desktop registry keys so that he could support the older devices like the Tungsten T3.  You can download PalmDesktopHotSyncSetup from Pimlico Software Web site.

  Hope that helps,

  Alan G

• After receiving a text message, how to disable sounds on the Palm Pre

  Someone to help me with this, because I'm at the end of my mind! I used to have a Palm Centro, and really, no matter what other phone before my new Palm Pre, goes something like this:

  1. you get a Doi of notification when you receive a new voice message or SMS

  2. you press the volume button, tap the screen, etc.

  3. THE RINGS STOP NOTIFICATION!

  Palm Pre not have this ability? If I TEXT back and forth with someone, I have to listen to the WHOLE THING EVERY TIME? Tell me that Palm has thought of a way to solve this problem, because it's driving me batty. It's the only thing that I completely hate this phone, and I can't find someone here who has had the same problem...

  How do I stop the ringer?

  I don't know about anyone else, I get notification of all that happens: IM, text, when I charge the battery, when I'm low in battery, etc. The question I have and I hope that someone has the solution, which is to my old Palm Centro and really, all the phones I've ever owned, there was something I could press that would prevent the notification! However, nothing precludes the notification! and it's a good 30 seconds... That isn't a big deal when there is a text message, but when it is 4 text messages goes, it never stops!

• New Palm used Palm Pre profile

  Hello

  I bought a used Palm Pre (Movistar, YOU) and now want to create a new Palm profile so I can use the phone in Australia (Optus, at THE).

  How to set up a new Palm profile on this phone?

  He is currently running WebOS 1.4

  Thank you

  Nick

  Regarding the hacks and things of this nature, it is something that we cannot help here.

  Since the unit locked up on screen language then we would need to restart the device. If this does not resolve the issue, then you will need to use webOS Doctor on the device. Reason for this step is there is no way at this stage of the journal of the unit to do a partial/full erase.

• Palm Pre for Sprint data back up problem

  I have problems with data upward with my Palm Pre for Sprint - Palm webOS 1.4.1.1

  I set it so "On" to make the data to automatically back up my Palm profile every day, however it has not saved it automatically since June 5.  I just noticed today (June 17) and I tried today to back up data manually by clicking on "Back Up Data Now" button, but the screen just hangs indefinitely with a note saying 'Préparation' never back up the data.

  On a related note, between June 6 & June 10 I made a trip to Canada where my phone was roaming - then I can understand why he might not come back in these circumstances - but I went back to the United States on June 10 and he has not saved automatically since and it does not appear that he is able to save manually either.

  Anyone had a similar issue or know what I could do to remedy this?

  Of course, it seems that a simple reboot solved my problem.

  Here is the link to the post, which has contributed to:

  http://forums.Palm.com/T5/Palm-services-for-WebOS/no-backup-after-1-4-1/m-p/298032/highlight/true#M1442

  Thank you.

• New contact on Palm Pre 2, not Gmail Contacts sync

  I have a Palm Pre 2 with WebOS 2.0 and configured it with my Gmail account as the default account for the Contacts. When I add a new contact to my Contacts in Gmail, it appears on my phone but when I add a new contact on the phone it does not appear in my Contacts on Gmail. It seems that the sync happens only in one direction, that is from my Gmail Contacts on phone. Can someone please provide a solution for sync work from phone to Gmail.

  Thank you.

  just thought about it - when I added the new contact my default account is the palm profile. Even if I changed my default Gmail contact was always a palm profile contact. I added an another and this time it worked.

• New to Palm pre more

  I plan on getting a Palm Pre Plus and I was wondering what people had to say about the phone.

  Hello and thank you for using the Palm Help Forums!

  I like it. Thanks to the community of open source, the phone is 10 x more fun as well. You should check www.precentral.net for all sorts of tips and tricks that you can do with the device.

  If you are looking for a more general review, you should go to www.phonescoop.com or something.

  I hope this helps.

  -Pat