When I stopped there is a message showing a prog is to be always closed and it is explorer.exe.plz tell me how to close?
When I turned off my laptop, it does not close, but there is a message showing "a prog must be closed" and sometimes the name is indicated 'explorer.exe '. and after a few minutes, she shut automatically.what I have to do to close this prog.and my lp closes easily.
Hi Vidyaangle,
Thanks for posting in Microsoft Community!
According to the description you are facing problems when you try to shut down the computer.
Generally, you will get this screen but sometimes, you may need to close a program does not manually for this, get out the programs manually.
See the link below for reference.
Exit a program that is not responding
http://Windows.Microsoft.com/en-us/Windows7/exit-a-program-that-isn ' t - answer
You can check this link for more information:
Turn off your computer properly
http://Windows.Microsoft.com/en-us/Windows7/turning-off-your-computer-properly
You can refer to the section "why not my computer turns off ' from the following link:
Turn off a computer: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows7/turn-off-a-computer-frequently-asked-questions
It will be useful.
If please post with the result and let us know if you need assistance on Windows. We will be happy to help.
Tags: Windows
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