When I try to complete my registration he asks me to connect to the internet - even if I'M already connected to the internet.
My organization has purchased Photoshop elements 13 to TechSoup in May. I keep trying to finish activating, and when I try to register my product I get a message asking me to connect to the internet to try again - even if I'm already connected to the internet. I tried literally dozens of times to complete my product registration - only to hit the wall even every time. If it helps, I use a new Acer PC that is running Windows 8. How can I get this problem resolved?
Karen
Please try the steps mentioned in: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Let us know if that helps.
Tags: Adobe
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