When you select a message that was downloaded from Thurnderbird, the softward past mode of non-response for more than one minute before the message can be read.

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  We need more information!

  Borrowing another post by ElderL (the same "JoseIbarra' that Elizabeth23 already mentioned):
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  ___________________________________________________________

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  Contact the customer service

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  It is the right place to go, as this is a user forum and most of the people here do not have the power to fix the licensing issues.

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  Kind regards

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  How to reproduce the problem:

  1. go in terms of pricing and membership creative cloud | Adobe Creative Cloud

  2. choose a plan, then click on 'buy now '.

  3. you go to a blank page instead of the next steps in the payment.

  Question 2: Can not select "Monthly Plan" for a "unique App."

  How to reproduce the problem:

  1. go into "https://creative.adobe.com/plans".

  2. under "Unique App", select a product and then try to select the "monthly Plan" in the second menu drop-down.

  3. for some reason, it isn't get selected and the price is replaced with the ellipsis (...). I expect the monthly price to appear.

  Please notify.

  Thank you.

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html