Why because my computer has been infected by a trogan I can't change my background screenshots? Although bullguard restored every thing

Similar Questions

• Message update\update.exe is not a valid file because the computer has been infected from malware attacks

  Original title: update\update.exe message is not a valid file when tried to install IE8 KB2744842 patch

  I got this virus live Platinum security.  I think about Microsoft bulletin as CVE - 2012 - 4969 Backdoor: Win 32/Poison.BR supposedly he is gone now with PC Tools Spyware Doctor with antivirus.  I can no longer get critical updates to www.update.microsoft.com and cannot go there and get either them.  I have automatic updates turn on my computer, but when I go to the update site, it asks me to turn on the automatic updates, but doesn't change from red to green.  If I click on the express, it gives me a message there is a problem with the web page.  I have read some solutions and typed in will looking for three files like BIT and update, but the only one listed was the workstation.  I did some research and found the servers to Windows IE8 patch KB2744842 and downloaded and when I tried to install it, he unpacked himself and then ran, and then I got the message saying that update\update is not a valid Win 32 application.  I searched this file and found it was created on 20/09/2012, the same day I had the terrible malware and under properties, it is called configuration of Windows Service Pack, the version of the 6.3.0004.1 built by: dnsrv, internal name update.exe, English, original name: update.exe on my computer, it is C:\\bb5d6cfc84bf6a13dde9b006.update

  Try to solve this problem cost me $230 plus the cost of PCTools Spyware.  I called a number to the www.spywarehelpcenter.com to support when I was having trouble installing the PCTools in safemode and said Malwarebytes Pro was much better and used by companies and he said he gave me $150 off so it cost me one once charge $50 and there is no renewal and sold me a one year $ 180 contract to remove the virus and the development of my computer.  He had insisted on it going remotely and showed me all these errors.   I think that I made a mistake to trust him.  Two technicians have worked on my computer remotely on two different days without a firewall and installed Malwarebytes Pro three times because it kept to give a message of corruption, and it is that when I pointed out to them there is no firewall that was added by a sort of sharedaccess.reg problem is I can't get and install the critical updates.  I trust a third time to do things?  They have deleted quite a few programs.  I think that maybe the problem is that they were not aware of the fixit patch and the full patch to IE8.  I run Windows XP Professional and probably should upgrade to Windows 7 in the near future.

  I should add that a few days before that happened, I noticed that if I went in sysedit, the config.sys and autoexec.bat files windows were empty.   My computer has always competed, but it seemed very slowly.  I could not find a solution for this and read that you don't really need these files.  I have the original operating system disk and has been reading how to install it, but only for the repair by pressing 'r' and let it repair missing files.   So I don't know what to do.  Any advice?  I am so tired of this, but still have hope to operate correctly.

  Hi Catnip009,

  Follow the suggestions below for a possible solution:

  Method 1: I suggest you to download and make a bootable CD or USB to Windows Defender in offline mode, and then run the tool.

  For more information, see the following articles:

  What is Windows Defender in offline mode?

  http://Windows.Microsoft.com/en-us/Windows/what-is-Windows-Defender-offline

   

  Windows Defender Offline: Frequently asked questions

  http://Windows.Microsoft.com/en-us/Windows/Windows-Defender-offline-FAQ

  Method 2: If you still experience the problem, and then run Microsoft Fixit, that might help us diagnose the problem better.

  The problem with Microsoft Windows Update is not working

  http://support.Microsoft.com/mats/windows_update/

  Let us know if that helps.

• I received a phone call from someone claiming to be windows saying that my computer has been infected.

  only, I was contacted by a person claiming to be windows saying that my computer has been infected and he called for help.  He hit me the windows and "R" key at the same time.  Then I typed in "eventvwr" and who showed me a list of some events with indicator red and yellow.  Then he wanted me to go back and enter "iexplore www.support.me", so he could fix my computer.  I became very suspicios and did not continue with his appeal.  Is it a hoax or someone really trying to help me?  Because I did not communicate with him, I feel that this is not a legitimate operation.  Thanks for your help.

  original title: telephone call from Windows?

  Hello

  It's a scam.

  Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  We have all the errors and warnings in our Event Viewer

  That's what you do if you never give them remote access.

  If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  See you soon.

• My computer has been infected recently with Sirefef (AB and W variants). How will I know if I do a backup/clean install of the operating system or not?

  As says the question: my computer has been infected recently with Sirefef (AB and W variants).  How will I know if I do a backup/clean install of the operating system or not?

  I'm running a full system scan in ESM right now, and it has detected multiple instances of sirefef.   I have remove as they pop up, but I'm afraid that when I run another scan they all will always be there.  Is there a way to know if MSE is actually remove them and he cleaning?  If not, should I do a back up and reinstall the OS?

  Thank you.  I can choose to try this, however, I would like an answer to my other questions first.

  Sirefef is a rootkit and yes he can hide in your system.  This is why it has been suggested that you may need to reformat/reinstall.  In fact, it's the only way to eliminate malware.  Multiple scans with several scanners and no conclusion malware probably indicate he disappeared, but the key word is "probably".  Malwarebytes is good and what he finds now may be traces of the infection, but what he finds perhaps not active more - it is always good to run the scans so.

  What spare drive did you run?  What scanners did you use?  See again you and follow the guide "Malwaretips"?

  For the firewall problem, you can try the following Microsoft Fixit.

  Diagnose and automatically fix problems of Windows Firewall service

  http://support.Microsoft.com/mats/windows_firewall_diagnostic/en-us

  One of the users of the Forum answers maintains that a great guide on information security is important for understanding the removal of malicious software.  See the following compliments of Brian M - for suggestions on how to solve your problem: http://www.selectrealsecurity.com/malware-removal-guide/#after see: after the removal process and solve the problems of Post disinfection

  Uninstall/reinstall of MSE is how?  All the problems?  Have you tested MSE with eicar to be sure it's working?

  Assume that you have not had an opportunity to review the MSE Installation Checklist or you would have noted that MSE and Windows Defender cannot be used on the same computer.  So if WD works in fact it means MSE has been disabled/not not work correctly or not installed.

  See the next WD re: Windows Defender and Microsoft Security Essentials

  Good luck...

• I received a call of support technique microsoft stating that my computer has been infected evil and that they would clean it for me.

  managed to put the computer in a restaurant that is the method of compensation it back to the date of purchase of 2008.

  Don't you think that this will solve my problem. ?
  I changed the passwords again

  I received a call of support technique microsoft stating that my computer has been infected evil and that they would clean it for me.

  Have I been swindled £ 89.99 from my pension for 12 months cover.

  I paid money to mauritias am

  Cancel, wipe your computer and change all of your passwords for each account that you contact your financial institutions to warn them to watch for unusual transactions.

• My computer has been infected with a virus by asking me to download windows xp for $59 virus software.

  original title: anti-spyware in Microsoft windows xp

  My computer has been infected with a virus by asking me to download windows xp for $59 virus software. Whenever I tried to load the antivirus software, or similar, I saw in the 'my windows task manager process windows' image or start whd.exe process name my software would be closed and a screen could come that had microsoft images etc on this subject. He asked me to sign up or enter my code', that I could download for $59. I managed to fix it myself, but before I did I sent an email to their 'support center' telling them that I was going to find and to make their visit for wasting my time! I put a contactable email address down and got one got a naughty response. Hello sorry, but there is no payments with your email. Please send me your e-mail to registration or transaction ID thank you and have a great day! email address * address email is removed from the privacy * who can I send this on, it was a scam and for someone who has no idea about computers, they would have to pay somethig to someone to fix it. enough of these people, they need to be stopped.

  Its fake. Follow this. It may be similar to the following

• Computer has been infected by the worm 32 blaster... Now I have no sound, can't install/uninstall things, need help!

  My computer has been infected last night. I went into safe mode, ran malwarebytes and Microsoft security essentials and cleaned up my computer. But onceI restarted in normal mode, I noticed a ton of questions

  -Its completely gone. I cannot listen to music, can not test speakers, cant watch netflix streaming, etc.

  -Tried to run microsoft fixit, but I get an error message that the JIT debugger is not found.

  Ive been looking online and through forums for all help, but its looks like nothing works!

  Any help is appreciated!

  -Bouazza

  Ok. So, I did the clean boot with just the microsoft services to run. In doing so, I was finally able to run Microsoft FixIt. I ran some tests on this subject but it came up saying windows media player and my audio were very good. Yet, I still have no sound.

  From then on, I decided to uninstall and reinstall my audio drivers. After I did, I didn't restarted, still no sound.

  After having looked well and try a few troubleshooting steps more, it seems that most of he said it has something to do with windows media player. I followed these tips links on running a diagnostic tests (http://en.community.dell.com/support-forums/laptop/f/3517/p/19351382/19768710.aspx#19768710), the only thing that didn't work was a 1 B 63:161 B microphone registration error. But the article said that if this disagnostic dell comes back fine then issues its is a pilot (that I reinstalled the and made sure they were up to date with windows update) or it's a matter of windows.

  I still can not play music, watch videos online, heard no sounds test to sounds, hear no sound when the computer starts first, my video/webcam doesn't work, etc..

  I could not go through the boot process to see what was causing Fixit to not work, but now Im processes more than audio. Do you think I did the clean boot with just the activate microsoft services, is one of those that is causing the problem?

  I am not computer stuff that well outside the bases... Im trying here but I can't find a solution! I couldn't do the diskcheck you suggested that bc it was a bit confusing to me.

  Suggestions more?

• My computer has been infected by a virus, which I have never handled before.

  Exactly what the title says. Recently, my computer has been infected by a virus. I ran a quick scan, and then a full scan of my computer and removed 18 Trojan horses. I open MSCONFIG and put it on Normal startup, I pressed F8 to get out of Safe Mode, but nothing works. I'm stuck in Mode safe and now I'm completely lost. Any suggestions?

  Hello

  If you know the name of the Malware, you must post here

  1. Close all running programs and open the windows if you are back on the desktop.
  2. Click on the Start () button.
  3. In the search box of the Start Menu () type msconfig and press enter on your keyboard - follow UAC prompt.
  4. The System Configuration utility opens
  5. Make sure the Normal startup is selected
  6. then click on the STARTUP tab at the top
  7. Make sure that the startup is disabled
  8. Apply - OK - then follow restart guests

  ____________________________________________________________

  also run this program:

  Download update and scan with the free version of malwarebytes anti-malware

  http://www.Malwarebytes.org/products/malwarebytes_free

  You can also download and run rkill to stop the process of problem before you download and scan with malwarebytes

  http://www.bleepingcomputer.com/download/anti-virus/rkill

  If it does not remove the problem and or work correctly in normal mode do work above in safe mode with networking

  Windows Vista

  Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
  3. Select the Safe Mode with networking with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

• my computer has been infected

  my computer has been infected, it shows some viruses that are out there and he tells me to click on the button 'Start protection', but he doesn't try to download AntSpyWareSetup but I can't open it help!

  P.S. If you have difficulties downloading mode norm, try please if you can do it in Mode without failure.
  Shut down your computer > turn it back on and immediately and repeatedly press F8 key until you see a black and white screen. Use the up/down arrow and selectMode safe mode with networking. For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• Email from someone who says that my computer has been infected by a Virus.Currupt of data.

  I received an Email my computer saying has been infected by a Email of Virus.My does not open, it says that my data is corrupted. What can I do about it.

  Hi grahamfordy,

  It's probably a scam.  Please see article with some additional information:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  I hope this helps!

• Computer has been set, photoshop cs6 disappeared! Can I get it back?

  My computer has been resolved and photoshop missing complitely. I downloaded it on 2 computers, cause it was 2lisences. The other is in my work. Is it possible to get it back to my computer at home?

  Follow please: https://forums.adobe.com/message/7870059#7870059

  (Double Post)

• My computer has been infected with "Windows Vista restore" what should I do to get rid of him?

  The fake security program Window Vista restore"scans my computer and tells me I have several hard drive errors.  It has blocked access to my computers system restore and defragment utility, appeared to 'clear' all my files (like images taxes) and I get the error pop ups telling me to turn off the computer because "hard drive failures.  When I click on cancel, x or anywhere on the box, the system stops.   When I restart, the same fake program starts begins to scan my computer again.  I tried running my Trend Antivirus scan and when the scan is about 99% complete, the fake program does not scan continue.  What should I do to get rid of him?  I'm asked to pay for an upgrade of the software, but have not entered my card number.  I'm afraid that my data has been hacked... including the loss of my photo albums.  I'm currently installing updates to windows on the computer.  Will he get rid of it?

  Hello

  do you mean Windows Recovery?

  read this:

  Windows Vista Recovery is a program of analysis and optimization of fake computer that displays false information in order to scare you into believing that there is a problem with your computer. Recovery of Windows Vista is installed via Trojan horses that display fake error messages and warnings of security on the infected computer. These messages will state that there is something wrong with the hard drive of your computer, and then suggests that you download and install a program that can solve the problem. When you click on these alerts, recovery of Windows Vista will be automatically downloaded and installed on your computer.

  Once installed, Windows Vista Recovery will be configured to start automatically when you log in to Windows. Once started, several error messages appear when you try to launch programs or delete files. Windows Vista Recovery will then prompt you to scan your computer, which will then find a variety of errors, he said, he can't fix until you purchase the program. When you use the defragmentation tool called it will specify that it should run in Mode safe and show then a background in Mode Safe false who pretended to defragment your computer. As this program is a scam do not be scared by buying the program when you see its alerts.

  Follow the removal instructions, including how to "unmask" your data

  http://www.bleepingcomputer.com/virus-removal/remove-Windows-Vista-recovery

• fsmgroup called sayinhg that my computer has been infected with spyware

  I had been contacted by twice saying that you had advised the (supposedly legitimate third-party provider you?) to call me as my computer ID showed that I had been infected with spyware + report fsmgroup error warning. I carefully allowed them remote access where they have ran spyware inf and demonstrated on a 1000 Trojans.  I said several times that I wasn't going to buy anything and they said that they were not selling anything and that they were working on your behalf for me rid of bugs that will eventually lead to my PC to hang with a blue and black screen. However, the only way to solve the problem was to buy a plan. When I refused to purchase the plan, they started the files removed from my spyware in location, despite my asking them to stop - I turned off my computer to stop. I asked them why they did not respect my wishes and they couldn't answer. The person said it had deleted the wrong file and then hung up.  I caused damage to my computer. I can see no longer the same disks and I thought that it had removed the demand of c: Windows drive | INF.  There still a lot of files in this folder (more than 1000) which have been reproduced with an extention. PNF.  Are these files malicious indeed, if yes, what can I do? Also it damage by deleting anything in this area. I ran Malwarebytes and found no errors.

  I am very concerned. Please can you help.

  Rosie

  Hello Rosieptrc

  It's like a scam. Please see the threads below regarding scams and how to prevent them. Thank you.

  http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspx

• How do to get the documents after the computer has been infected by a virus and wiped

  Hello

  My laptop works most completely and there was a humming noise whenever I tried to start. I learned that the laptop was corrupt. I was informed by the customer service to clean the laptop. In doing so, all parameters resumed those available at the time of the purchase in 2008.

  How can I recover all my documents, pictures, etc.?  I take the laptop to a computer technician to help with this.

  Can also advise you how to make a backup of all items stored on my laptop please.

  Kind regards

  J.

  Wiping the phone clean and restore to factory condition as advised by "customer service" (that may be), you actually deleted all the files that were on the computer. Recovery, even by a specialized at great expense data recovery company will be at best fragmentary.

  I'm moving your question to the forum space Windows for system repair and recovery, where it is possible that you may receive some additional tips, but I think that you can simply cut your losses at this point. If there is a hardware problem that caused the initial symptoms, it is likely that you will face more questions and data loss unless you get the hardware repaired/replaced.

  -steve

• My computer has been updated and deleted firefox. Can I recover my favorites?

  I updated my computer to the original terms, but documents etc. were kept. Firefox has been removed. I reinstalled it in beta. Can I recover my favorites thanks to sync? If I try to connect to synchronize I just get a blank page. I am running windows 8.1 on a Sony vaio SVF15n2b4e.

  So I double-cliquiez this one first to display the contents of the folder. There should be a few files of dozens of parameters, and a subfolder named BookmarkBackups.

  You will find many files including the date and the number of bookmarks that are incorporated in the name of the file in the subfolder BookmarkBackups. I suggest you copy these to a more convenient location, such as your Documents folder.

  Then, from Firefox, use the restore function. Note that this will replace any bookmarks you have added since you have reinstalled this new Firefox. If those who criticize, you can do the steps 'optional '.

  (1) optional - export all new bookmarks you added. See: Firefox bookmarks export to a HTML file for backup or transfer bookmarks.

  (2) restoration of the backup that you copied into your Documents folder (in the recovery menu, at the bottom, choose a file): restoration of the bookmarks from a backup or move them to another computer

  (3) If you have created an HTML file in step 1, re - import only: import bookmarks to an HTML file.

  (4) If you have imported a file in step 3, you can move the Bookmarks imported to the desired location using the dialog library (Ctrl + Shift + b).

  A little luck?