How do to get the documents after the computer has been infected by a virus and wiped

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• After the computer has been infected with virus win32/cutwail.BA computer is very slow at startup

  My computer is infected with this wirus and my wirus program can not take it away from the computer, it make the computer very slow at the beginning, what should I do?

  Hi Andersjohansson,

  Method 1: To fix the performance issue, follow the steps mentioned in the link below

  Optimize the performance of Microsoft Windows Vista

  http://support.Microsoft.com/kb/959062

  http://Windows.Microsoft.com/en-us/Windows-Vista/optimize-Windows-Vista-for-better-performance

  
  Method 2: if a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected. Auditor of file system (CFS) scan to fix all of the corrupted system files. To do this, follow the steps mentioned in the link below:

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  Method 3: Run Microsoft Security scanner (MSS) for any threat of remnant and try to correct

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note: Infected files can be deleted from your computer; There is a chance of data loss.

• Message update\update.exe is not a valid file because the computer has been infected from malware attacks

  Original title: update\update.exe message is not a valid file when tried to install IE8 KB2744842 patch

  I got this virus live Platinum security.  I think about Microsoft bulletin as CVE - 2012 - 4969 Backdoor: Win 32/Poison.BR supposedly he is gone now with PC Tools Spyware Doctor with antivirus.  I can no longer get critical updates to www.update.microsoft.com and cannot go there and get either them.  I have automatic updates turn on my computer, but when I go to the update site, it asks me to turn on the automatic updates, but doesn't change from red to green.  If I click on the express, it gives me a message there is a problem with the web page.  I have read some solutions and typed in will looking for three files like BIT and update, but the only one listed was the workstation.  I did some research and found the servers to Windows IE8 patch KB2744842 and downloaded and when I tried to install it, he unpacked himself and then ran, and then I got the message saying that update\update is not a valid Win 32 application.  I searched this file and found it was created on 20/09/2012, the same day I had the terrible malware and under properties, it is called configuration of Windows Service Pack, the version of the 6.3.0004.1 built by: dnsrv, internal name update.exe, English, original name: update.exe on my computer, it is C:\\bb5d6cfc84bf6a13dde9b006.update

  Try to solve this problem cost me $230 plus the cost of PCTools Spyware.  I called a number to the www.spywarehelpcenter.com to support when I was having trouble installing the PCTools in safemode and said Malwarebytes Pro was much better and used by companies and he said he gave me $150 off so it cost me one once charge $50 and there is no renewal and sold me a one year $ 180 contract to remove the virus and the development of my computer.  He had insisted on it going remotely and showed me all these errors.   I think that I made a mistake to trust him.  Two technicians have worked on my computer remotely on two different days without a firewall and installed Malwarebytes Pro three times because it kept to give a message of corruption, and it is that when I pointed out to them there is no firewall that was added by a sort of sharedaccess.reg problem is I can't get and install the critical updates.  I trust a third time to do things?  They have deleted quite a few programs.  I think that maybe the problem is that they were not aware of the fixit patch and the full patch to IE8.  I run Windows XP Professional and probably should upgrade to Windows 7 in the near future.

  I should add that a few days before that happened, I noticed that if I went in sysedit, the config.sys and autoexec.bat files windows were empty.   My computer has always competed, but it seemed very slowly.  I could not find a solution for this and read that you don't really need these files.  I have the original operating system disk and has been reading how to install it, but only for the repair by pressing 'r' and let it repair missing files.   So I don't know what to do.  Any advice?  I am so tired of this, but still have hope to operate correctly.

  Hi Catnip009,

  Follow the suggestions below for a possible solution:

  Method 1: I suggest you to download and make a bootable CD or USB to Windows Defender in offline mode, and then run the tool.

  For more information, see the following articles:

  What is Windows Defender in offline mode?

  http://Windows.Microsoft.com/en-us/Windows/what-is-Windows-Defender-offline

   

  Windows Defender Offline: Frequently asked questions

  http://Windows.Microsoft.com/en-us/Windows/Windows-Defender-offline-FAQ

  Method 2: If you still experience the problem, and then run Microsoft Fixit, that might help us diagnose the problem better.

  The problem with Microsoft Windows Update is not working

  http://support.Microsoft.com/mats/windows_update/

  Let us know if that helps.

• Windows 7 is not genuine, once the computer has been infected by the virus of Ransomware

  Please can I have help from someone.

  Some time ago I was surfing the net when I came across a website, my naiveté made me click on it only to be greeted by a virus. The round about three months my computer was inaccessible. So I left him alone. To unlock a sum of £100 to be paid. I have it has not paid and after the months I had access to my computer again. But all was not how I expected I would soon find a virus, which Windows Security Essentials found and eliminated, thus to discover my version of Windows was not legitimate. So a ball of activation popped up and told me that within thirty days in that my windows activation key should be included. But as I've already said, I had a good no hacked legitimate version of windows before the incident.

  So now all I ask if this can be taken seriously until I spent the time to write this, hope that my problem could be solved.

  Concerning

  Jerome B

  Original title: FRAUD, THEFT, HELP!

  You can reinstall win as often as necessary if you reinstall an OEM on the PC version, it was first installed on and you have the key.

  In the worst case just use the phone activation, do not meet all the prompts until the opportunity to talk to a real person

• How to cancel a license key after my computer has been stolen?

  My computer was stolen along with my license key active for adobe acrobat XI.

  Can you explain how to cancel this activation key to make it available on my new computer?

  Thank you very much

  Serial number and activation support (non - CC) https://forums.adobe.com/thread/2041990 to adjust the number of activations

  If the cat person sends you back to this open forum, you are out of luck... only Adobe can help, nobody here can access the activation server

• How can I get the tabs to go on a single line and a menu of Firefox?

  Firefox allows to have 2 lines above - Firefox menu with tabs and more and another line of the navigation toolbar. during the installation of some programs online, Firefox now have 3 lines at the top, with the Firefox menu on an entire line, the 2nd line of tabs and 3rd line of navigation toolbar. How can I get the tabs to go on a single line and a menu of Firefox?

  With the current versions of Firefox, you can choose to use the menu of Firefox (orange in windows; gray Linux) button at the left end of the Windows title bar or bar menus familiar as in earlier versions. The Firefox button is displayed by default only in Windows Vista and Windows 7, but you can turn on or off or switch between the two or temporarily show the menu bar when the Firefox button is displayed.

  • See how, click here-> https://support.mozilla.com/en-US/kb/common-questions-after-updating-firefox#w_why-are-the-menus-file-edit-view-etc-missing
  • Other changes after the upgrade-> https://support.mozilla.com/en-US/kb/common-questions-after-updating-firefox

  If you chose to use the Firefox button and you use the default tabs on top, the tab bar will move to the title bar with the Firefox button only when you are to maximize window (the ' square' the middle button in the upper right corner of the Windows standard application window). Other selected toolbars will be displayed below that (bar Navigation, Bookmarks Toolbar and the toolbars you add via Add - ons).

  • For toolbar, see Selections-> https://support.mozilla.com/en-US/kb/Back%20and%20forward%20or%20other%20toolbar%20items%20are%20missing

  If this answer solved your problem, please click 'Solved It' next to this response when connected to the forum.

  Not related to your question, but...

  You must update some plug-ins:

  • Plugin check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
  • Next-generation Java plug-in for the Mozilla browser: install or update Java in Firefox

• Gmail button (in internet explorer) keeps having moved to the right in my taskbar when I wasn't staying on the left (that's why I first open). How can I get the taskbar buttons to stop randomly to reorganize and stay in order?

  Gmail button (in internet explorer) keeps having moved to the right in my taskbar when I want to keep it on the left (that's why I first open).  How can I get the taskbar buttons to stop randomly to reorganize and stay in order?  I'm talking about the buttons on list of my open applications and documents in Windows Vista.  The bar tasks are "locked", but the button of the window open with gmail in internet explore reappears suddenly in the good moments apparently random.

  It is in the middle part of the taskbar (what I found online so far is on the start menu, the quick launch area or area/system tray of notification, the location of the taskbar in full, either about grouping taskbar - I disabled because I would like to separate).  Can anyone help?  I don't understand why this is happening (or why microsoft would never do).

  Lock the taskbar that it prevents to be moved elsewhere on the office and maintains the different sections where they are - it does not block the tabs showing what is open where they were when they were opened.  There is no control for this function.  Maybe if you uncheck similar taskbar buttons group it will help, but I honestly don't know (and fear he won't make any difference - it may even make things worse).  This also happens to me and I was unable to find an answer.  I think that there are more than just random, but I can't telll you why he moves the legs periodically (sometimes it works fine all day and other days it happens almost immediately).  But still, there is no control for this function, so there is no way to tell him to keep a specific order or to lock an established order, once it has been created.  I suspect that it happens because the notification area icons appear and hide and new programs open and close and which changes the amount of space available and so he rearranges things so that they match and apparently does not always consider the original sequence in which the elements have been added.  Maybe if you remove the Quick Launch toolbar and then add again, the order will reset (but that I know not - probably not in the original sequence, which I doubt is logged nowhere - it did not work when I tried it).

  Unfortunately, I don't have a solution to this problem (and I spend a little time looking for even before myselff posed the question) and do not believe that there is a.  It is also unfortunate that you can't move them so they can be put back in the right order if they change.  I don't think that there is nothing wrong with your system or that it is something that can be repaired or fixed - it's just the way it is and we just have to live with it.  I don't know any 3rd party software that controls the order of tabs open in the taskbar program (but you can check out Bing, Gooogle,www.tucows.comand www.download.com to see if I'm wrong on this - here n "t all when I looked trying to solve this problem for my own system).

  I'm sorry it wasn't what you wanted to hear, but it's like that.  I don't know if it's different in Windows 7.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• I have 8 GB of RAM, but computer shows only 2 GB as usable. How can I get the computer to see the other 6 GB?

  Installed 8gbs of windows 7 on a dell xps700, usable 2gbs RAM. How can I get the computer to see the other 6gbts.

  Original title: usable ram

  More than 2 GB says:
  http://support.Dell.com/support/eDOCS/systems/XPS700/en/SM_en/specs.htm#wp1057323

• My computer has been infected recently with Sirefef (AB and W variants). How will I know if I do a backup/clean install of the operating system or not?

  As says the question: my computer has been infected recently with Sirefef (AB and W variants).  How will I know if I do a backup/clean install of the operating system or not?

  I'm running a full system scan in ESM right now, and it has detected multiple instances of sirefef.   I have remove as they pop up, but I'm afraid that when I run another scan they all will always be there.  Is there a way to know if MSE is actually remove them and he cleaning?  If not, should I do a back up and reinstall the OS?

  Thank you.  I can choose to try this, however, I would like an answer to my other questions first.

  Sirefef is a rootkit and yes he can hide in your system.  This is why it has been suggested that you may need to reformat/reinstall.  In fact, it's the only way to eliminate malware.  Multiple scans with several scanners and no conclusion malware probably indicate he disappeared, but the key word is "probably".  Malwarebytes is good and what he finds now may be traces of the infection, but what he finds perhaps not active more - it is always good to run the scans so.

  What spare drive did you run?  What scanners did you use?  See again you and follow the guide "Malwaretips"?

  For the firewall problem, you can try the following Microsoft Fixit.

  Diagnose and automatically fix problems of Windows Firewall service

  http://support.Microsoft.com/mats/windows_firewall_diagnostic/en-us

  One of the users of the Forum answers maintains that a great guide on information security is important for understanding the removal of malicious software.  See the following compliments of Brian M - for suggestions on how to solve your problem: http://www.selectrealsecurity.com/malware-removal-guide/#after see: after the removal process and solve the problems of Post disinfection

  Uninstall/reinstall of MSE is how?  All the problems?  Have you tested MSE with eicar to be sure it's working?

  Assume that you have not had an opportunity to review the MSE Installation Checklist or you would have noted that MSE and Windows Defender cannot be used on the same computer.  So if WD works in fact it means MSE has been disabled/not not work correctly or not installed.

  See the next WD re: Windows Defender and Microsoft Security Essentials

  Good luck...

• Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  This kind of message is a scam. Do not meet it.

  Force Quit Safari, then restart Safari while holding the SHIFT key.

• Windows XP has been infected with a virus/trojan via the net and will pop up window wanting to access the app tray and Windows install wants to work.

  Original title: tray app

  I have a PC with Windows XP. He has been infected with a virus/trojan via the net. I can't access the net, but I have now access to readers of DVD and CD. On the screen is a window who want access to the application of the status bar. I don't have a restore date prior to infection. Installer Windows guard eager to work. How can I get going again and remove the virus/Trojan? I also have a laptop with windows vista. I can download MSE on my laptop for windows XP and copy it to a CD and then use it on the PC?

  Hi shanethornton,

  You can try to download Microsoft Security Essentials from the link below for a CD or a USB key and try to run it on the infected PC and check out them.

  See the link to download Microsoft Security Essentials:

  http://www.Microsoft.com/security_essentials/?WT.srch=1

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Computer has been infected by the worm 32 blaster... Now I have no sound, can't install/uninstall things, need help!

  My computer has been infected last night. I went into safe mode, ran malwarebytes and Microsoft security essentials and cleaned up my computer. But onceI restarted in normal mode, I noticed a ton of questions

  -Its completely gone. I cannot listen to music, can not test speakers, cant watch netflix streaming, etc.

  -Tried to run microsoft fixit, but I get an error message that the JIT debugger is not found.

  Ive been looking online and through forums for all help, but its looks like nothing works!

  Any help is appreciated!

  -Bouazza

  Ok. So, I did the clean boot with just the microsoft services to run. In doing so, I was finally able to run Microsoft FixIt. I ran some tests on this subject but it came up saying windows media player and my audio were very good. Yet, I still have no sound.

  From then on, I decided to uninstall and reinstall my audio drivers. After I did, I didn't restarted, still no sound.

  After having looked well and try a few troubleshooting steps more, it seems that most of he said it has something to do with windows media player. I followed these tips links on running a diagnostic tests (http://en.community.dell.com/support-forums/laptop/f/3517/p/19351382/19768710.aspx#19768710), the only thing that didn't work was a 1 B 63:161 B microphone registration error. But the article said that if this disagnostic dell comes back fine then issues its is a pilot (that I reinstalled the and made sure they were up to date with windows update) or it's a matter of windows.

  I still can not play music, watch videos online, heard no sounds test to sounds, hear no sound when the computer starts first, my video/webcam doesn't work, etc..

  I could not go through the boot process to see what was causing Fixit to not work, but now Im processes more than audio. Do you think I did the clean boot with just the activate microsoft services, is one of those that is causing the problem?

  I am not computer stuff that well outside the bases... Im trying here but I can't find a solution! I couldn't do the diskcheck you suggested that bc it was a bit confusing to me.

  Suggestions more?

• My computer has been hit was a virus hiding all programs, called him Smart HDD. The technician fixed the things except that now we cannot books library audio d/load. Error OxCood2751

  My computer has been hit was a virus hiding all programs, called him Smart HDD.  The technician fixed the things except that now we cannot books library audio d/load. OverDrive Media Console gives error OxCood2751 and said to Contact Support technical of Microsoft. Can anyone help, thnx

  Hi Sharohbbrd,

  ·         You have made no changes to the Windows Media Player before the show?

  You may be able to solve the problem by installing the Windows Media Format 9.5 Runtime. Download the same from the following.

  Download details - Microsoft Download Center - Update for supported Media DRM (KB891122) players

  http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=3141

  You can also see the following articles for more information:

  File Readme for Windows Media Player 11 for Windows XP - Microsoft Windows

  http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme

   

  An update for Windows Media Digital Rights Management-enabled players is available

  http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme

  Let us know if that helps.

• APP said file is updated, but it is not installed on the computer (has been removed because it does word not running).

  APP said file is updated, but it is not installed on the computer (has been removed because it does word not running). Now, I can't update or download!

  Office CC lists the applications as "up to date" when they are not

  -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

• instructions on how to get your photos back after your computer has been deleted and the

  my computer has been deleted and my photos from my photo file. so I wonder how I can get all my photos if I can at all... my computer was giving me problems and saying that the hard drive has been mess up so I went back and restored my programs and it restored everything but my photos and other files, that I would just get my photos.

  How exactly do you run restore?

  If you have used a disk recovery or a recovery Partition...
  to reinstall your system as it was when you first
  bought it... your personal files may be missing
  unless you do backups on an external support.

  There are programs of software designed to recover the
  deleted files. The following freeware is an example...
  a Google search will find more.

  If there is no file on your hard drive with
  not been crushed... There is a little chance that
  You may be able to recover some of them.

  (FWIW... it's always a good idea to create a system)
  Restore point before installing software or updates)

  Recuva - file recovery
  http://www.Recuva.com/

  Introduction of Recuva (tutorials)
  http://docs.Piriform.com/Recuva/introducing-Recuva

  The following article can be also worth a visit:

  How to recover files deleted with free software
  http://Lifehacker.com/393084/how-to-recover-deleted-files-with-free-software

  Good luck.