Why itunes update causes Firefox to crash?

My husband tried to update itunes so it could add music to his ipad. He plugged his ipad to our PC and tried to download music. However, he was told he had to update itunes. When he goes to access the update, we lost our internet connection. I guess that Firefox has crashed. He was able to restore the connection, but it took a lot of effort. How could we prevent the accident and how could we have restored more quickly? iTunes seems to wreak havoc with our PC whenever we need to make an adjustment. Why is this?

  Thank you for your help.

I do not, please contact Apple support.

Tags: Firefox

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