Will not print blue/yellow

HP Pro 8500 AIO Wireless Oject - 3 months warranty. Will not print blue or yellow. I realigned, cleaned and calibrated. I unplugged and reset. Still no go. In addition, the print head carriage does not move left back when the top is open. Any ideas?

Hey Mudlizard,.

I see that you have a problem with printing yellow and Cyan with your Officejet 8500 Wireless.  The printer has 2 printheads inside: Cyan/Magenta and yellow/black.  If you have a problem with these 2 colors, then it is possible that the two print heads have gone wrong.  However, it is also possible that the unit has developed a problem in the electrical circuit of the printing system.

The print heads can be purchased for this printer most retailers who carry the HP ink cartridges.  Do not forget that these retail for $ 50-60 each print heads.  Buy the two print heads would cost close to $100 usd.

Have you considered to call the HP Technical Support to see what options may be available in the upgrade program?

Contact HP worldwide | HP

I wish you the best with your printing issue.

Jason

Tags: HP Printers

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