Will not print using the HP Photosmart software

Hi... since I upgraded to Windows 7 (hp) to Vista (hp) and downloaded all the updates I have two bad problems and that it is urgent advice please!

1. When you use Hp Photosmart edition / printing software for pictures... workd all well until I told it to print and nothing happens. Then I get a message saying that the software does not respond?

2. when I use Picasa photo editing for photos they print Ok but have a line through the middle of each picture?

Hey Pete,.

Thanks for the update.  I'm sorry to hear that you have been hospitalized and hope everything goes well!

The line occurs only in photos, Picasa print?  Have you tried to print a picture from another location such as the Windows Photo Gallery?

It is possible that this problem is caused by a problem between the Picasa and the drivers of the printer.  Try to use another driver like the Deskjet 990c or driver Deskjet 9800.  For more information on how to use another driver, please click here.

Let me know if this helps remove the line in your photo prints,

Jason

Tags: HP Desktops

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