win 8, compact optical mouse 500 v.2.0 undetected on a single laptop

Hi all!

I've encountered the following problem and was hoping that some users could help me:

Yesterday, I was using my Microsoft Compact Optical Mouse 500 v.2.0 on my laptop Asus A75V (Win 8, x 64). Today, the mouse responds, well plugged into the USB port (laser light still works normally). I first thought that the problem is in the USB port, so I tried to plug it into another port, but that was of no use. So I was wondering if all my USB ports comes to die: no, they have not, because when I plugged USB devices on each of the USB ports, all of them have been recognized perfectly (a mechanical mouse, an mp3 player and a smartphone). So I thought that the problem is not in the USB, but in mice himself, who had me test the mouse on a second laptop, Asus also: surprise, 'resurrected' mouse and it worked normally. So I suspect a problem software on my PC and uninstalled, then reinstalled the Microsoft Mouse and keyboard Center - which also did not help. At the point of desperation, I went to the Manager of peripherals-> mouse, just to know that, apparently, the laptop does not recognize the existence of the optical mouse and only shows Clickpad ASUS of Port PS/2. I decided to persevere and seen the hidden devices in the Manager as well, just to discover that the mouse is not found in HID-compatible mouse option either.

It is really annoying and the troubleshooter in Microsoft's not going beyond which suggests to plug the mouse into a different USB port...

Help? =(

Hi Pavel,

Thanks for posting your question in the Microsoft Community forum.

I'm sorry to know that the mouse does not work on the laptop. I appreciate your efforts to try to solve this problem.

It seems that Microsoft Mouse and keyboard Center or the laptop itself is unable to detect the device for some unknown reason.

Kindly, follow these steps and check if that helps.

Method 1:
If your laptop does not recognize the mouse, you can download and install the latest version of the USB 3.0 driver.

http://support.ASUS.com/download.aspx?SLanguage=en&m=A75VM&OS=30


Download and install the drivers
http://Windows.Microsoft.com/en-GB/Windows-8/all-drivers

Method 2:
If this does not help and you also mentioned that this issue has started recently, you try to perform a system restore to that date, where he worked. This will help to restore any important place that has occurred.
Please follow this link:
Restore the PC to a closest in time.
http://Windows.Microsoft.com/en-GB/Windows-8/restore-refresh-reset-PC

Reference: What happens if a wired device is not installed correctly?
http://Windows.Microsoft.com/en-GB/Windows-8/what-device-isn ' t-installed-correctly

I hope this helps. If you have any other questions, we will be happy to help you.

Tags: Windows

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