window does not go past a blue screen that says windows can't connect me

Hi I have an older version of windows xp and that you downloaded an older version of quickbooks 2007 program a disc when it said to restart the computer I hit reboot and now my computer will display loading windows and then stop to blue screen with the windows logo, I can move my mouse but nothing happens I (use this computer very rarely) that it is an old but I still need it from time to time. help please. Thanks Rose

Hi Rose,

· What is the error displayed in the blue screen?

· Provide the full error message with the error code.

· What is the service pack installed on the computer?

· What is the number and the model of the computer?

Try the steps listed in the link below: how to fix a computer that does not start: http://www.microsoft.com/windowsxp/using/setup/support/nostart.mspx

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