Blue screen that says: "power driver error."

I started having trouble with my computer (HP laptop) yesterday. It was Frost, which he's never done before. Sometimes it freezes completely and even the mouse doesn't move, but more often it freezes when I am trying to open something and he maintains that thinking and it is said that the program has stopped responding, but I can't move between programs and the cntrl + alt + delete won't allow me to close the program. So basically, when this happens I can only move my mouse and the only choice is to shut it down manually or remove the battery. I rebooted in safe mode automatically several times and it seems to work fine. I tried to see if it's a specific program, but more often then not it seems to be freezing when I try to open objects of type windows. For example, the control panel or even a folder of papers on my desk. I did some 'number of system recovery' and it doesn't seem to help. I'm afraid, it may be something to do with my diet, but I honestly only know the basics of operation and maintenance, so I'm not an expert. I've been out of the country in the last 3 months and I will not return to the States for another 12 days, so I don't know how long it will be until I can find someone that makes my phone look, so any help would be appreciated! Thank you!

-WS-

Hi Wlscott6,

What is the full error message that you receive?

Given that the problem does not persist in safe mode, the problem may be caused by certain third-party applications or drivers present on the computer.

Step 1: Disconnect all external devices (printers, scanner, USB (universal serial bus) readers, etc...) Except the keyboard and mouse and then start.

If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue.  Then get any drivers\software update for the device.

Step 2: The computer in the boot and a test to see if the problem persists

Follow step 1 in the link below,

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

Continue with the remaining steps to pin-point on the third party service.

After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

Important: n ' forget not the computer to start normal follow step 7 in the link.

Thanks and greetings

Ajay K

Microsoft Answers Support Engineer
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Tags: Windows

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