Windows 10 - installation of creative cloud has stopped working

I have two machines Win10, when I tried to install creative cloud desktop on one of them, it does not... At the same time, it works fine on the other.

I downloaded the CreativeCloudSet-Up, run it, it starts downloading files and when the progress bar reaches 50%, it stops working:

creativec.png

is there a log I can browse ind what's wrong? Is this a common problem?

I got some time to follow my case with support.

Measures taken to get rid of the question:

1 asked me to download and install the ApplicationManager application, instead of creative cloud. (http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe) it does not work well.

2. total cleaning of files and Adobe applications (I deleted Adobe Reader earlier, and I have nothing of other Adobe * so in my case it was easy, not sure how this will impact of other Adobe applications if you have a)

%programdata%\Adobe a.

b. program files x 86-common files-adobe

program c. files-common files-adobe

3. we used a magical cleaning tool AdibeCreativeCloudCleanerTool.exe (http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe)

4 installed Application Manager (completion of installation with no confirmation of any kind), then just run Adobe Creative Cloud desktop application... It worked, I loged on and got my apps after that...

These cleaning steps took about 10 minutes to complete.

At any time, I didn't have to restart my machine...

technical support thank you!

Tags: Adobe

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