Windows 7 Pro Backup can not see my USB external hard drive.

This seems to be an old problem, maybe someone has a solution:

I have a Toshiba 150 GB NTFS USB 2.0 external hard drive I used as backup when I had XP, but now I have W7 Pro 64-bit (SP1), and the backup program is unable to see the player.

It shows in Explorer, it works very well, has write permission, but is not in the list of Backup Options.

Player is 18 months old. W7 found and installed the USB driver for it.

It is wired, I don't have a network.

In addition, Windows cannot format the drive.

I changed the drive letter of that W7, named F to Z, no go.  All I see in the backup is C and the DVD player.

It has been suggested that I have uninstall all the drivers USB and reboot and let Windows reload them, but I have a keyboard and a mouse USB, so if I do that has no way to control the computer.

How can I make the visible external drive for the backup program? Any help is appreciated.

I use Ghost on my 8 month, Toshiba Satellite L755 and have never seen a conflict.  I also have it on 3 desktop computers.  For antivirus I use AVG free on 3 systems, Symantec SEP on that and Norton Security Suite on the laptop (which I get for free from Comcast).  The only thing related to security, I see in the menu start from Ghost 15 is a small window to give people access to Ghost.  He also built in the feature called Threatcon, which I've never had any message of.  Here's the info of the construction in the help.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

On Symantec ThreatCon

ThreatCon is threat of Symantec early warning security system. When Symantec identifies various threats, the ThreatCon team adjusts the level of threat. This adjustment gives people and adequate warning systems to protect against attacks and data systems.

When you activate the trigger of Symantec ThreatCon to a selected backup job, Norton Ghost detects changes in the threat level. Your computer must be connected to the Internet, at the time. If the ThreatCon level is reached or exceeded, the backup operation in which you have enabled Symantec ThreatCon is started automatically. You have then a recovery point to use to recover your data to your computer should become affected by the latest threat.

Note:

If your computer is not online, then it is not sensitive to online threats. But if you connect your computer to the Internet at any time, it becomes vulnerable. You don't have to enable or Disable Symantec ThreatCon when you go on or off line. Works if you're online, it doesn't matter if you're offline.

For more information about Symantec ThreatCon, visit http://www.symantec.com.

~~~~~~~~~~~~~~~

Good luck.

Tags: Windows

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