Windows 7 random stops

Similar Questions

• Windows speech recognition stops randomly with the error: «the instruction at 0x6434c5e9 referenced memory at 0x0ef2ea80.» The memory could not write. »

  Original title: "the instruction at 0x6434c5e9 referenced memory at 0x0ef2ea80. The memory could not write. "And the instruction at 0x6434c5e9 referenced memory at 0x0ef2ea80. The memory could not be written.

  I have Windows Vista and I use speech recognition Windows, a lot of things. I have used it for years and have really learned to rely on it! Unfortunately, since a recent upgrade of windows installed, Windows speech recognition stops randomly in the middle of using it and it gives me the following error message: «the instruction at 0x6434c5e9 referenced memory at 0x0ef2ea80.» The memory could not write. "And then it stops. When I open it again, it seems to open normally and it will work for varying amounts of time before it does again and I get a different error message.

  I tried to restart and it did not help at all. Please, can someone help me? Please?

  Hi Alicia,.

  1 update you tried to install?

  Method 1:

  You can try to run a SFC scan and check.

  This problem may occur if a system file is missing or damaged.

  You can refer to the method-the System File Checker tool in the following article:

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  Method 2:

  Step 1:

  Check the updates that are installed recently.

  You can view the following link to check the installed updates:

  See the Windows updates are installed

  Step 2:

  You can uninstall these updates and try to install the update one at a time and check for the issue.

  Remove an update

  Method 3:

  You can also try a system restore to a restore point before the updates were installed.

  Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

  To run the system restore, you can consult the following link:

  System restore

  System Restore: frequently asked questions

  Hope this information is useful.

• G505s random stop

  When I use my laptop computer on a regular basis, it tends to release burning touch on the side of the laptop. I had randomly stops while I work on something. It will not be loaded to the top a system restore, when I press the power button, it automatically starts windows 8 in normal startup. I am still under warranty and I wonder if it is a specific malfunction with this laptop or happens to others of this model. Would the warranty to fix this, I'll have. I had this happens 5 - 6 times now.

  Hi TechWreck,

  Thanks for posting back, very grateful.

  Glad to hear that it worked for you and if you need help please feel free to post back.

  In the meantime I'll mark this post as the solution to steer customers accordingly. Should other clients face similar problems, first check your background process. There may be applications using the CPU uasge. Alow it please check your temp CPU aswell with possibly of the software recommended by "Solid_Cruver" above. If you notice that your system behaves abnormally, please spread back here or PM (private message) me and I will do my best to help as best we can.

  Concerning

• Get the random stop downs and error blue screen

  Original title: need help with 2 problems

  OS: Windows vista Home premium 64-bit

  Laptop HP dv 9000

  #1: random stops or blue screens, screens of plaid, split screens, etc. after its judgment, requires the restore to the restore point

  #2 error 10 w /! (yellow) verified "WPD files impossible to install system volume driver" starts pilot; driver update (says it is updated)

  technologically challenged both need very specific assistance/instruction; Thank you

  Hello

  Did you change your computer?

  I suggest you to follow the steps from the links and check out.

  Method 1:

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly

  http://support.Microsoft.com/kb/958233

  Method 2:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Note: After a repair, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

• Windows Explorer has stopped working vista 64-bit

  This is a random error that continues to be. I wonder if I want to seek a solution, when I do, it seeks a minute then quits or restart the program, when I do closes. It's random, seems to happen with windows internal programs, it happens more with I click, right happens again and again, but I'm going to work if there is more then a why to open a program like: go to control panel and double click on Device Manager, I get Windows Explorer has stopped working, but I can't get to the system hardware tab Device Manager and it opens fine.  I can do a restore and I don't know that I don't have a virus or spyware on my computer. I can't say at this point when it started, cause I just thought it was a freak thing.  Maybe something to do with the UAC.  There must be an easy fix for this. Please help, going nuts about it.

  Hello

  The problem is probably AVG which has caused a lot of problems lately for 8.x and 9.x.

  Frankly, I would delete it. Download but do not install the replacements until AFTER you remove AVG
  and restarted.

  For ALL - download - SAVE - go to where you put it-right-click on Reboot - RUN AS ADMIN - when you have finished

  AVG removal tool
  http://www.Avg.com/us-en/download-tools

  -------------------------------------------------

  Here's what I use and recommend:

  Avast and Prevx proved extremely reliable and compatible with everything I threw at them.
  Microsoft Security Essentials and Prevx have also proven very reliable and compatible.

  Avast Home free - stop any shields is not necessary except away from Standard, Web and network is working.

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (Sometimes you have to temporarily turn off with the little icon to the left of the + bottom right of IE)

  Avast - stop home - free - all shields you do no need except leave Standard, Web and network running.
  (Double-click the blue icon - details look OK. - upper left Shields - those that you do not cancel).
  http://www.avast.com/eng/avast_4_home.html

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - Home - small, fast, exceptional CLOUD free protection, working with other security programs. It comes
  a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  PCmag - Prevx - Editor's choice
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that would be unusual with
  Avast and Prevx running except a low occasional (not much), updated cookie and then run it as
  a scanner. I have a lot of scanners and they never find anything of note that I started to use this configuration.

  http://www.Malwarebytes.org/

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• Why has my laptop started to randomly stop before turning off

  Original title: computer power questions

  Why has my laptop started to randomly stop before turning off? I had no problem with this computer at all for more than a year. I tried to run all the updates available, but of course, it turned off before she finished. Sometimes it will run fine then others that it is a nightmare. can anyone help please? I would be very happy to help!

  Hello

  Could be heat related - try using a small fan to blow into the air intakes to see if that helps.
  It is just like it loses power or stop it in the normal way?

  Remove ALL power and reinstall all the memory cards and cables (both ends where possible).
  in fact, remove and replace - don't do not just tight. Remove the dust bunnies and clean the
  air vents. Check that fans are working (before and after opening the case). When your laptop on all the
  You can do is to reinstall the memory and clean the vents (still may try to add a small fan as a
  test).

  This sounds like material so if the above does not help you then probably need the help of a
  real computer store (not of leeks and glances at a Best Buy or other department stores) or the system
  Support from the manufacturer.

  ===========================================================

  Check with these utilities to see if information may be collected: BlueScreenView run to see if
  There were some BlueScreens and MyEventViewer at the time, check if the stop (or a little
  seconds before) see the event log contains useful information.

  It is an excellent tool for displaying the blue screen error information

  -Free - BlueScreenView scans all your minidump files created during "blue screen of death," collisions
  and displays information about all accidents of a table.
  http://www.NirSoft.NET/utils/blue_screen_view.html

  -------------

  MyEventViewer can be verified at the time of the blue screen (BSOD) within a second or so of the
  time of the BSOD to provide more information about the possible cause - see TIP.

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the whole of the record-
  Set it for a bit before and after the time of the BSOD.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  ------------

  AppCrashView - free - a small utility for Windows Vista and Windows 7 that displays the details of all the
  application goes down has occurred in your system. The information breaks down is extracted from the .wer
  the files created by the Windows Error Reporting (WER) of the operating system component of each
  time that an accident has occurred. AppCrashView also allows you to easily record the list of accidents to
  text/html/csv/xml file.
  http://www.NirSoft.NET/utils/app_crash_view.html

  ------------------------------

  Also do this so you can see the probable bluescreens. (You may or may not be able to see
  them if they occur even after doing this according to the cause.)

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  =========================================

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems).

  =========================================
  =========================================

  More if needed and you think that the closure could related to the Options of food or sleep.

  Check your settings (BIOS/CMOS) - usually F2 as you start - Wake on Lan, Wake on Modem and so on.

  Troubleshooting Windows Vista sleep and extended
  http://www.computerperformance.co.UK/Vista/vista_hibernate.htm

  How to troubleshoot performance problems with sleep, hibernation and resume in Windows Vista
  http://support.Microsoft.com/kb/950686

  May need to reset all to default power settings and then place back as you prefer.

  How to solve a problem of Mode for Vista and find a Solution
  http://www.Vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html

  How to enable and disable Hibernation - you can try to disable and re-enable the it. http://www.Vistax64.com/tutorials/165508-hibernation-enable-disable.html

  How to restore the default power in Vista (and then go back and change as you wish)
  http://www.Vistax64.com/tutorials/198047-power-plan-restore-default-settings.html

  Panel configuration-Device Manager - look at the settings for the network card, WiFi, Modem power management.
  and other devices. (Double click on the device and the power management tab)

  Panel configuration-Control Panel Home view (non-conventional) in the top-right search pane
  type of hibernation - see turn Hibernate on / off

  May need to reset all to default power settings and then place back as you prefer.

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Event ID: 7024 with error message: "the Windows Firewall service stopped with the error service specific data are invalid.

  Original title: cannot start Service Windows Firewall: Error Code 13

  Hello.

  Anyway, the Action Center has begun randomly telling me that the Windows Firewall is disabled. When I try to start or return to the default settings, it tells me that it is not able to do.

  I went to Services and Windows Firewall is set to automatic, but it is not started. I try to start it and it tells me that it is not able to do the same. The error code is 13.

  I am an administrator.

  MalwareBytes did find and delete a virus named "Disable.SecurityCenter", but after removing that I am still unable to start the Service.

  Can someone help with this problem?

  Edit: The journal ID is 7024 and description:

  "The Windows Firewall service stopped with the error service specific data are not valid... '. ».

  Hello, Connor

  You can try to perform a system restore to before that the problem started. For instructions on how to proceed, see the following ink: System Restore: frequently asked questions

  You can also try running a SFC scan to check (and repair) system corrupt/modified files. To do this, go to start, all programs, accessories, click with the right button on command prompt and choose Run as administrator. In the command prompt, type the following command and press ENTER: SFC/scannow

  David
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows Explorer has stopped working error - I can't right click a folder on the desktop.

  This is my brother's computer, and they do not arrive in his account, only mine.  I have administrator rights, but it seems not to matter. This problem occurs only occasionally.  For example, I can right click on this text, copy it, then paste it.  However, if I go to the desktop and try right click on a folder to rename it, I get the error.  The error indicates that Windows Explorer has stopped working, when it says that it restarts, then the Office updates really quick. None of what I found in the forums have worked again this is why I started a new thread.  I think it might be a problem with the registry, then someone can please help me quickly find a solution?

  Note: I can not run as administrator command prompt because I can't right click, so I can't run sfc/scannow.

  We are volunteers here for the most part.

  It's a shame that we don't know anything about the distressed system but it was MS Answers owners have chosen to implement this community - do not ask basic system information when a new question is asked that make problems a lot time and frustrating.

  But now they way they choose to turn things around here.

  Maybe this will help you with your system of unspecified of brand and model with the release of unspecified Windows and Service Pack and unspecified install antivirus/antimalware:

  When the Windows Explorer (not Internet Explorer) is wrong (especially when right click), begin to suspect third-party add-ons explore extension.  You can also see some errors of NAT (DEP, Data Execution Prevention).  DEP errors are reported when XP will be threatened by a program and Windows stops threatening program.  Windows should never feel threatened by the Explorer Windows (or Internet Explorer) to less that some add-on is the cause.

  Those who would be the Explorer extensions that do not belong to Microsoft.  This means that extensions that you have added.  Solution Explorer extensions are generally well and installation of certain applications will install extensions from Explorer solutions for you, give you a choice and sometimes they can be added without your knowledge when you install the new software.

  Solution Explorer extensions are sometimes added as a new right-click option, you see on folders and files (like the scan of this file, open that file, play this song).

  If there is something in particular that you do during exploration that you know will be the cause of the problem, which will help focus on the problem and the help that you suddenly know, when you have found and corrected.

  If you can get there when you want it, make an adjustment and then there is no message the next time you don't do anything, you do, you have found and corrected.

  First of all you need a way to see what modules explore you have installed now and a way to turn them off (not uninstall them) so you can understand that we are at the origin of the problem.  You can have a lot of extensions not installed Microsoft don't even know you about.

  Download ShellExView here to see what Explorer extensions you have loaded:
  http://www.NirSoft.NET/utils/shexview.html

  ShellExView does not install anything on your computer, simply of runs and displays.

  After you launch ShellExView (shexview.exe double click) and acknowledge the security warning, adjust the column widths, so you can see everything clearly.  Under Options, choose "Mark non-Microsoft Extensions" and extensions not Microsoft will be pink, clear, but on some systems, which is a difficult color to see, so click on display.
  Choose the columns and move up or move down in the column of Microsoft is narrower upwards (Mount) so you can see on your screen without having to scroll left and right.

  Click on the header of column called Microsoft (it can be the way out of the right side of the screen) to sort the display (by clicking on the column heading in Microsoft) so all non Microsoft extensions are at the top and easy to see.  They will say 'No' and be marked in pink because they are not extensions Microsoft, something like this:

  

  Non-Microsoft extensions would be things you have added (non-Microsoft) and are what you should be suspect.

  If you see extensions which do not have anything that is listed under Description, Version, product name, company or have special names that looks like they might be letters and numbers just randomly, you might want to look at these first.

  You can also Google the name of a suspect add-on and see if there is any success on the Explorer accidents or mistakes DEP and what other people have done about it.

  You can Google something like:

  Windows Explorer crash

  You must complete your suspect on behalf of adds on.

  See what kind of search results hits you get and are looking for solutions or situations that sound like yours.

  I'm not a defender of trial and error, but I can't think of another way to do...

  Right click and disable the non Microsoft extensions one at a time (or maybe in small groups of 3-5), keep a list, so you can enable them again later if you wish. The result of the change is immediate and no reboot is necessary.  Test your failure condition (right click).  If the Explorer starts to act normally, you'll know that some extension you just disabled in this group of 3-5 is the culprit, then you can start to enable them one by one until the Explorer fails again.

  If you recognize all the extensions that have been added or recently downloaded, start with these first.

  Disabling the extension does not uninstall the extension - it is just disabled.  You can always enable it later, so keep track of things by writing them down.

  Disable them one at a time or in small groups (to make things go faster) until your right click does not generate an error, then restart and test again to be sure.   You have disabled the last extension would be suspicious.

  You can also disable all non-Microsoft extensions, restart, test your fault condition and allow them one at a time until you find the one that generates the failure condition.

  If you have a large number of extensions, you can disable them is small groups, 3-5 at a time instead of 1 at a time until your system starts to behave.

  When it does not, you will know that the problem is one of the extensions of this small group and you can enable members of the Group at a time until the problem returns, then the problem is with the last extension that you enabled.

  The hope is that you will find extensions that is causing the problem and then you can figure out what on this subject - either uninstall it or see if you can get an update of the author of the extension of their web page.

  I have not your problem, but I can when you toggle extensions, the extension is immediately disabled, so disable an extension does not seem to require a restart, but if you think that you have found the problem, I reboot and repeat the test in any case to be sure the problem disappeared.

  If you post your non-Microsoft extensions list, maybe someone will recognize it as a potential problem.

  If you find the offending extension that's the problem, please let us know what it is that I can add to my list!

• My cut copy and paste keyboard shortcuts has randomly stopped working

  my shortcut keyboard + x, C and V control has stopped working. I did not intentionally anything to turn them off, and after reviewing all the net for a solution I thought I would ask here cause I'm really at a loss

  Hi Crusix,

  Welcome to the Microsoft Community and thanks for posting the question. I understand that the keyboard shortcuts cut copy / paste randomly stopped working.  Let me help you with the issue.

  1. What is the brand and model of the computer?

  2. what security software is installed?

  3. don't you make changes to the computer before the show?

  4. What is the brand and model of the keyboard?

  To resolve this issue, let us try these methods:

  Method 1.

  Connect another keyboard and check.

  Connect this keyboard on another computer and check the status.

  Method 2.

  Try to use the on-screen keyboard on and check.

  Type without using the keyboard (on-screen keyboard): http://windows.microsoft.com/en-US/windows7/Type-without-using-the-keyboard-On-Screen-Keyboard

  Method 3.

  Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

  Microsoft safety scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

  Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

  I hope this helps. If you need further assistance on this particular issue or any other related issue Windows let us know and we will be happy to help you.

  Thank you.

• Keyboard and mouse randomly stop working

  My keyboard and mouse just randomly stop working. My indicator DPI mouse will blink for a few seconds, then none of them works. Regardless of what I ' do on my computer at the same time, normally it occurs smack dap in the middle of a game. But it can happen at any time, train to start my computer, hours after. I tried to reinstall all my drivers, hard reset my USB ports, and reinstalled windows, nothing has helped me. Also, if I play a game, nothing changes except the fact that I can't move my mouse or my type anything with my keyboard, if I am skpying with someone, my audio and microphone works perfectly fine, I just can't use my keyboard and mouse. My mouse and keyboard are standard supplied with my computer, the Studio XPS 8300. Regardless of the mouse I use, this always happens.

  Hey Cameron,

  Please contact Microsoft Community.

  It seems that you are facing problems with the keyboard and the mouse. Were there any changes made on the computer before the show?

  Follow these methods to solve the problem:

  Method 1:

  Run the hardware and devices Troubleshooter and check if that helps.

  You can also try to run Dell Diagnostics of material.

  Method 2:

  I would also say you update the drivers for the chipset for the computer and see if it helps:

  http://www.Dell.com/support/drivers/us/en/19/product/XPS-8300

  I hope this helps. If you have additional questions on the computer, please ask your question about Windows and we will be happy to help you.

• I get random stops with my recordings on Widows Media Center.

  Original title: Smart TV with Windows Media Center Recordings interference

  Since the installation of a new Samsung Smart TV (model UN46ES8000F) I have been making random stops with my recordings on WMC.  Because there are a lot of tuners and available memory at the time where the records are arrested, they record not 'conflicts' in the sense of the WMC.  Records are simply stopped manually at random times when recording provided by another component on my computer in the home network. Today, I tried to reload WMC, a full charge of Windows 7, complete diagnosis on all equipment running & exchanging a few components; But starting today, I was not able to specifically identify the component that prevents the records, however, I begin to suspect the smart terminal on the new TV.  I have photos available of history showing the partial records should anyone want to consult them.

  Description of the system: I use wired (Cat5E) Linksys DMA 2000 ex distribution TV recorded on my first HDHomeRun in 4 different rooms in my house since my computer Dell XPS420 (under Windows 7 Ultimate) via a D-link DGS-2205 gigabit switch.  The Smart TV is connected to the internet via my router D-link DIR - 655 Wireless-N.

  Everyone knows about this problem, and no one knows a way to solve it?  Do not hesitate to contact me directly at * address email is removed from the privacy *.

  I too began to see problems with my Windows 7 Media Center after buying a "smart tv".

  I am using an HDHomerun Prime with 2 pc for more than a year and practically no problem.  Now, I use it with a Ceton Extender so... no problem.  But when I got my first smart (a 55 '' TV LG LED 120 MHz) model, the problems started.

  Whenver my new flat screen is connected to my network (cat6, 1000Mbps), I noticed a ton of problems with my 3 tuners.  All three tuners "disappear" and whatever program I was watching would freeze.

  I didn't record something while my smart tv is connected to my network, so I can't say I have the same problem you are having, but I sincerely believe that we are the same.  For the sake of arguments, if I recorded something, it probably would have stopped.

  I agree with you 100%.  I think the smart TV is guilty.  I think the problem is our TV are the first hdhomerun and treat it as one product DLNA.  Under my smart TV App menu, I can see the shared folders on various pc's on my network (music, videos, etc.). .. as well as three files for each tuner hdhomerun main!  When I click on one of the tuner, my TV resets icon.  Something tells me that when the smart tv is connected to my home network, he's trying somehow communicate with three tuners and which is originally the tuners to freeze.

  If Silicondust would somehow a patch update or firmware to avoid the first appearing as a product DLNA, which can solve our problems.

  I think that Silicondust would be able to help you with this problem.  I doubt that microsoft technicians will have a clue.

  The silicondust techies will be most useful, especially since they want to certify our hdhomerun first tuners like DLNA Certified products as we speak.   If you do a search on the web for first hdhomerun and DLNA, you will see an article/news update on progress.

• new windows open randomly - even when you're far away computer

  Firefox open new windows at random, but a new window every 30 to 60 minutes. happen without user input - even when the screen is locked - when I unlock the morning on 10-20 new windows opened.

  --
  new installation of arch linux with only a few packages of basic installed so far. Firefox 41.0.2. report on health enabled. occurs with disabled modules, only one tab empty open in firefox, and no other applications running.

  solved: a new window opens every 61 minutes was due to a package: profile-sync-demon, I went back to the old version (5.75) and all is well now.

• HP20: Windows Explorer has stopped working, followed by windows explore restarts

  Hello everyone, a few days my computer began to behave strangely. When you try to download some pictures using Chrome, windows Explorer has crashed, and a pop-up will appear showing the message: "Windows Explorer has stopped working". A few seconds after that, the entire desktop up-to-date and another window poped by displaying "Windows Explorer restarts... ».

  The cycle of two windows appearing repeatedly. I restarted the computer as soon as it shows the office, the same thing happens again, to infinity.

  I was able to restart the computer by using the security mode, it works just fine. I've disabled most of the software at startup, except 360 total security anti virus. It has not solved the problem.

  Does anyone have a solution for this? Thank you very much for any help!

  Matheus

  Hi old_geekster, I tried what you said and it did not work. However, I then found the original source of microsoft where you got this info from, and they mention here on a corrupted video driver as a source as possible. That was the problem in my case: radeon tried to update earlier this week, but I was in a hurry and it did not properly. I tried again and it worked now!

  Thnaks for your help, even if not exactly what I needed, it solved my problem!

• "Windows Explorer has stopped working" if I open Control Panel

  Guys, could someone help me please?

  When I open the Control Panel, it says "Windows Explorer has stopped working" and then it restarts Windows Explorer. When I right click on any folder it says "recording of the UI language is not valid" 5 times and for a split second, it says "Corrupted registry" then it works. But I am unable to use the control panel.

  I have Windows Vista home premium and Norton Antivirus.

  Can someone help me please?

  Hello

  The error message says something about corrupt registry.
  So, it seems that this issue would be related to incorrect or damaged registry entries.

  If the registry is damaged, your operating system will not work as it should and can feel such or similar problems.

  I m using the CCLeaner to clean the registry and other system files.
  It s a free tool and you should try it.

  If this does not work and if you notice the same question so I would recommend reinstalling the OS using the Toshiba recovery disc.
  In most cases this will help you fix this registry

• HP: Laptop randomly stops when it hits 15%

  He started only today. My laptop would randomly just turned off when the battery was low. When I checked the percentage it shows 15% when I turn on my laptop. I already checked power options, and everything is normal. I was wondering if anyone has solutions to this. In addition, I notice just that my phone would not charge from 90 percent. It would charge up to 90%. Thanks in advance.

  Hi @davevidduong,

  Welcome to the HP forums! It's a great way to engage, ask questions and find resolutions by working with specialists from the community of HP. I understand that your laptop randomly stops when the battery is low. It will be a pleasure to help you here.

  A remarkable work has been done by checking the power options. You did awesome troubleshooting before you post your question in the forums of HP. It's always a great pleasure to work with tech-savvy and technically customers sounds like you. Kudos to you for this. I am amazed at your technical skills and levels of technical knowledge.

  For clarity, I would need more information to help you best.

  Please let me know the product # computer.

  Have you checked if it stops when the charger is connected?

  This could be a hardware problem with the battery and we need to insulate it properly. In the meantime, please try a hard reset first. Steps to follow:

  • Turn off the computer and unplug the charger. Then remove the battery only if it is removable.
  • Press and hold the power button on the unit for 15 seconds to carry out the static electrical charges inside the machine.
  • Replace the battery and the charger plug it back.

  Then visit this link to update the bios and HP support assistant. Link: http://hp.com/drivers please select the country and follow the on-screen instructions. Once this please visit this link to run hardware diagnostics on the battery and other components. Link: http://support.hp.com/in-en/document/c03467259 if please run full diagnostics and note any failure code if a component fails. Mainly to run diagnostics on the battery. According to the information that you could later calibrate the battery.

  I really hope things the excellent work and the problem is solved without hassle. I hope this helps. Please let me know how it goes. Just to say thank youPlease click the ' Thumbs Up ' button to appreciate my efforts. If it helps, Please mark this "accepted Solution".

  Take care now and have a week coming Holy.