Windows 7 won't Shut Down - continues to restart

Hi all

I can't get my new HP 6550 probook b to close. I can force by using the power button, but I can't stop using the Shut Down options on the screen. Can someone help me? When I force using the power button, I get a black screen that tells me that the computer has not been closed correctly and that I can't continue in safe mode. I need a solution because it drives me crazy!

Hi Toronto1982,

1. what happens when you try to shut down the computer?

2. Since when are you facing this problem?

Step 1

Check if the problem occurs in safe mode.

Start in safe mode.
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

Step 2

Put your computer to boot in order to check if the problem is caused by any application.
http://support.Microsoft.com/kb/929135

Note: Please make sure that the computer is configured to start as usual by following step 7 of article.

Start in normal mode and check the status.

Step 3

If the problem persists, check the event viewer.

What are the information in event logs? (Event Viewer)
b http://Windows.Microsoft.com/en-US/Windows-Vista/What-information-appears-in-event-logs-Event-Viewer

REFERENCE:
A computer that is running Windows 7 does not start when force you the computer to shut down
http://support.Microsoft.com/kb/974719

Bindu R - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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