Windows 8.1 and cannot connect to the internet even though I have full WiFi access.

Original title: Windows 8.1 and cannot connect to internet even though I have full WiFi access-problem occurred just after working fine for over a year

Uses Windows 8.1 for over a year with no access to the internet.  Today, I can access is no longer the internet using Explorer, Mozilla Fire Fox or store apps.  (Tried to install a game just to test the internet connection-no luck).  When I try to connect the computer just sits there with the indicator connection just spin but never passes through.  I have good indicated WiFi (Internet) access.  While they inspected the updates, the only thing that appears on the current date is some Microsoft Silverlight is.  Could that that may cause my problem?  I didn't do any changes and have no problem until today.  I'm not always well informed in this area and I am at a total loss as to how to proceed, what to check... hope someone can advise me.   Thank you, DebbieG211

Hi Debbie,.

You might face this problem because of wrong settings in Internet Explorer. You mentioned that you get the update of windows Microsoft Silverlight, so we can deduce that there is a problem with the Internet browser. Please write us with the following details.

(1) do you get error messages when all websites fail to load?

(2) what is the brand and model of your computer?

Why can't I connect to the Internet?

http://Windows.Microsoft.com/en-us/Windows/cant-connect-Internet#1TC=Windows-8

You can also follow the steps in the link below for further troubleshooting. It is a tutorial to solve the problem of wireless and wired connections.

Wireless and wired network problems

http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-81&V1H=win81tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Let us know the details asked and the status of the issue.

Tags: Windows

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