Windows 8 error message - unable to access Microsoft Store

This week, I bought a new Lenovo Yoga 2 Laptop with windows 8

When you click the store icon, you get an error message "your PC is not connected to the Internet. To use the store, connect to the Internet and then try again.

Hello Scott,

Thanks for posting your question on the Microsoft Forum.

I would be grateful if you can provide us with the following information to help us better understand the issue.

  1. You receive an error message when you try to connect to the Windows store?
  2. Do you use a proxy connection to connect to the internet?
  3. What is the security software installed on the computer?

Please follow the troubleshooting procedures below.

Method 1:

Step 1:

Please go to the link below, download the file and run it.

Run applications troubleshooting

Download and run the troubleshooter modern UI App.

http://download.Microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Step 2:

I suggest to go through the link and follow the given procedure. Here is the link for your reference.

What to do if you have problems with a soft

http://Windows.Microsoft.com/en-GB/Windows-8/what-troubleshoot-problems-app

After the execution of the method 1 try to open applications to be updated.

Method 2

If the problem persists I suggest you to try the steps mentioned below and see if it works for you.

 

Step 1

Make sure that the (UAC) user account control is enabled.

Press the Windows key and from the splash screen, type "UAC" and on the right, select settings.
Select change user account control settings and check here.

 

Step 2

Check the Date & time zone is correct:

Follow these steps to change the time.

  1. Double-click the current time on the lower right of your screen.
  2. Then click on change time date, then click on the button to change time zone
  3. Select your time zone and the tick to automatically adjust clock for time, then press OK
  4. Then press on apply and OK.

Method 3:

If you are using a connection through proxy, then try to disable the proxy and then check if the problem persists.

Follow the steps to disable the proxy:

  1. Open Internet Explorer
  2. Click the Tools button, and then click Internet Options
  3. Click the Connections tab, and then click LAN settings
  4. Uncheck the Server Proxy use.
  5. Click on apply then Ok to save the changes.

Now, check if you have access to app store.

Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Thank you.

Tags: Windows

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