Windows 8, stuck on the boot screen

A few months ago, I bought a new computer with Windows 8 is installed.  He is now in a State where it lights up and freeze on the screen of the tile, I can't click on buttons or even open the search.  She used to freeze while I was using it and restarting would solve the problem, now, who will no longer work.

What can I do to fix this?

Hello

Thanks for posting your question in the Microsoft Community forums.

I understand that Windows 8 computer hangs at the splash screen.

Before you continue with the troubleshooting steps, please answer the following questions below.

(1) what is the brand and model of the computer?

(2) have you made changes on the computer recently?

(3) what security software is installed on the computer?

I suggest you follow the methods below and check if the problem persists.

Method 1: Perform a restore of the system using the DVD in Windows 8.

http://Windows.Microsoft.com/en-in/Windows-8/restore-refresh-reset-PC

Note: You may be prompted to insert disks or recovery media supplied with your PC. Check the information that came with your PC to see if the manufacturer of your PC provided these discs or media. In some cases, you may set their when you set up your PC.

Method 2: Refer to the link below and follow the instructions.

Crashes Windows or freezes

http://support.Microsoft.com/kb/2681286

Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

Method 3: Please refer to the article below and follow the instructions.

Improve performance by optimizing your hard drive

http://Windows.Microsoft.com/en-us/Windows-8/improve-performance-optimizing-hard-drive

Note: Running chkdsk on the drive if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data can be lost.

See also section below.

Ways to improve the performance of your PC

http://Windows.Microsoft.com/en-us/Windows-8/improve-PC-performance

It will be useful. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

Tags: Windows

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