Windows could not load the installer of the image. Help please!

My HP4010 scanner has stopped working. I tried to reload the software, but now get message ' windows has no load installer for the image. I have uninstalled and reinstalled the HP software and tried as far as I know. I downloaded the latest HP drivers but no change. I should be grateful if you would help.

Thank you

John

Hello

Step 1: This could also be a problem with the driver. I suggest you to install the right driver for your scanner from the manufacturer's Web site and check if it works very well.

http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

Step 2: Install the latest version of DirectX on your computer.

Reinstall the latest version of Microsoft DirectX. For more information about troubleshooting and installing DirectX click the numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/179113/ ) How to download and install DirectX

(http://support.microsoft.com/kb/157730/ ) How to determine the version of DirectX using the DirectX Diagnostic tool

Step 3: You can also delete the upper and lower of your registry filters and check if it works.

WARNING:

Change the settings of the REGISTRY can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the REGISTRY settings configuration can be solved. Changes to these settings are at your own risk.

http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-the-registry

a. Click Start and then click all programs.

b. click Accessories and then click Run.

c. type regedit and then click OK.

d. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

e. in the navigation pane, locate and then click the registry key under:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

f. in the right pane, click UpperFilters.

Note You can also see an UpperFilters.bak registry entry. You don't have to delete this entry. Click UpperFilters. If you do not see the UpperFilters registry entry, you may still have to delete the LowerFilters registry entry. To do this, go to step i.

g. in the Edit menu, click on delete.

h. When you are prompted to confirm the deletion, click Yes.

i. in the right pane, click LowerFilters.

j. in the Edit menu, click on delete.

k. When you are prompted to confirm the deletion, click Yes.

Exit Registry Editor.

Mr., restart the computer.

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