Windows Explorer crashes when looking for files, video or music

Similar Questions

• Windows Update crashes when looking for updates to install

  From: miranda

  I can't get more updates. whenever I do a search for updates the search bar continues to research, he never stops! and then I have to close the browser with taskmanager because clicking on the x freezes the browser.

  From: TaurArian

  If you have a wireless router: in the Security tab, verify that you are not blocking tool.

  Possible reasons: -.

  1 Internet Explorer temporary files corrupted.

  2. background Intelligent and service not started event log

  3 C:\Windows\SoftwareDistribution folder is corrupted

  4. you need to re-registered some DLLs

  5. you may need to add Windows Update to the Trusted Sites Zone:

  6. the spyware.

  7. the third-party programs running in the background.

  8 ActiveX controls corrupted

  Suggestion 1: -.

  Deletion of temporary Internet files, cookies and history in Internet ExplorerTools > Internet Options > general

  You'll see Delete Cookies, delete files, delete history of

  NB: "delete all offline content", will remove all the files needed to browse websites offline.

  Restart and try Windows Update.

  Suggestion 2: -.

  1: Verify that the Background Intelligent Transfer Service is set to automatic and the status is started.

  Click Start, choose run and in the run box, type services.msc, click OK

  Locate the Background Intelligent Transfer Service service and click to select.

  Select properties, and in the Startup Type list, select automatic. Check the service status is started. Click OK.

  2. check that the event log service value is set to automatic and make sure that the status is started

  Click Start, choose run and in the run box, type services.msc, click OK.

  Locate the event log service and click to select.

  Select properties, and in the startup type list, select automatic. Check the Service status is started. Click OK.

  3. register qmgr.dll and qmgrprxy.dll

  Click Start, choose run and in the run box, type regsvr32 qmgr.dll, click OK.

  Click Start, choose run and in the run box, type regsvr32 qmgrprxy.dll, click OK.

  Proposal 3: -.

  It is possible that the contents of the C:\Windows\SoftwareDistribution folder has been corrupted, so try to rename the folder C:\Windows\SoftwareDistribution. Click Start, choose run.

  In the run box, type services.msc.

  Click OK.

  Right-click the automatic updates service. Click on stop.

  Stopping the service will take a moment.

  Rename the folder "C:\Windows\SoftwareDistribution":

  a. Click Start, run, type: systemroot

  Click OK.

  b. right-click on the C:\Windows\SoftwareDistribution folder, and then click Rename.

  c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

  Click Start. Choose run.

  In the run box, type services.msc.

  Click OK.

  Right-click the automatic updates service. Click Start.

  Starting the service will take a moment.

  Please note that your update history is contained in the "datastore" folder and when you rename the Software Distribution folder, the history is lost, but it is not important. You can, if necessary, copy the contents back to the renamed softwareDistribution.old folder. Losing the history of Windows

  Updates is not important.

  Proposal 4: -.

  Some files may have become not saved, and you will need to register them again: -.

  Click Start, choose run and in the run box, type regsvr32 wuaueng1.dll, click OK.

  Do the same for the other files: -.

  c:\windows\system32\dllcache\wucltui.dll

  c:\windows\system32\wuaueng.dll

  c:\windows\system32\wuapi.dll

  JScript.dll

  MSXML. DLL

  MSXML2. DLL

  MSXML3. DLL

  Proposal 5: -.

  Add Windows Update to the Trusted Sites Zone: Please note that the security settings in Internet Explorer must be set to medium or lower for ActiveX files correctly pass to your computer.

  Only the Web sites listed in the Internet Explorer Trusted Sites Zone will be affected by the reduction of the security settings. Your current security settings for all other Web sites will remain as they are currently

  configured.

  Open Internet Explorer, click Tools and then click Internet Options, click Security. Click the Trusted Sites Zone. Click Sites. Claire so requires a secure server (https :) for all sites in this zone check box.

  Use the Add button next to the add this Web site to the zone to add the following sites:

  http://*. Update.Microsoft.com

  https://*. Update.Microsoft.com

  http://download.windowsupdate.com

  Proposal 6: -.

  The links below will help you control your system from parasites: http://aumha.org/a/noads.htm

  http://inetexplorer.MVPs.org/tshoot.html

  Please note that some malware may kill the internet connection when it is removed, the program at the link below you will find the internet connection.

  http://www.cexx.org/LSPFix.htm

  Spyware links:-

  http://www.Microsoft.com/athome/security/spyware/software/default.mspx

  Www.lavasoftusa.com (Windows Defender) Ad-Aware

  Spybot http://www.Security.Kolla.de

  The malware removal

  http://www.elephantboycomputers.com/page2.html#Removing_Malware

  THE PARASITE FIGHT - find, removing & protect yourself from Scumware

  http://aumha.org/a/parasite.htm

  Guide of Richard Harper for the cleaning of parasites

  http://rgharper.MVPs.org/Cleanit.htm

  Proposal 7: -.

  Make sure that you have anything blocking Windows Update like Norton, Zonealarm etc.

  Also be sure that you do not have an accelerator to work behind the scenes as NetZerio, HiSpeed, etc. SpeedBand.

  Proposal 8:

  If you need to reinstall the ActiveX controls (because they have become corrupt): -.

  Follow this article-

  The Windows Update Web site and the Microsoft Update Web site do not analyze the updates when you repair a failed installation of Windows XP Service Pack 2 or Windows XP Service Pack 1

  http://support.Microsoft.com/kb/916259

  --

  TaurArian [MVP] 2005-2009 - Update Services

  http://taurarian.MVPs.org

  ======================================

  Another response of the community of Windows Vista discussion groups

• Windows Explorer hangs when opening office files

  Windows Explorer crashes when opening files on the desktop.

  The accident occurred when going back (or hit the back button) when a desktop folder is used.

  After a few weeks of frustration, I've isolated a few things that makes it a little easier to deal with, and maybe this will help some members of the community help me pinpoint the problem.

  I've exhausted trying to use system restore system backups.

  I discovered the stops 'window launch folder in a separate process' the 5-10 sec reload of the Windows desktop.

  Open the folder by opening a window of the Explorer than navigating to C; \Users\USER-ME\Desktop does NOT cause the error; just when you open the folder 'from' the office.  (which goes against the convenience to keep files open on the desktop at first project)

  I suppose that as a last resort, I could start using a location (like C; \MyDesktop) place the files in there, and then create shortcuts to them.

  I was about to do an installation of Windows o/s before you find the option 'split the process' & isolate when & how it occurred (as first of all, I thought it was totally random)

  The only unusual thing that occurred near the time of the problem was trying to uninstall [Google Drive] that crashed due to a security locking violation.  I reinstalled today, uninstalled mode safe, found guilty folder (... AppData \Local\Google\..) used 'Take Ownership' and then finished. But after a registry cleaning & several resets, the problem persists, then maybe it was just a coincidence.

  There are a lot of reasons, it may happen, but my guess is a failed shell extension.  She's going to Extensions are what adds options to the context menus you see when you right-click on various things.  The hull of the Office is different from cases, even if a program (like Google) added an option to the menu in both places, so it is possible for one to have a problem.  You might be familiar with the common shell extensions, like "Scan this file with Norton" click on menus and others.

  You can use a program like shell ShellExView to disable the extensions one by one to help out.  Although my personal dose of this situation is to create a new user account on the computer, then do drag your files into the new account, and delete the one damaged.

• Windows Explorer crashes when you try to open avi files

  I can't open avi files as windows Explorer crashes, if I open even a folder with an AVI in it, then windows Explorer crashes.

  I tried to run the Mats_run_codec from microsoft, but it just says: I need to run dot_run_fx (box 2), but when I run it I get the error message - system error: 0 x 80131107.

  I am running windows XP SP3

  I have seen "Event Viewer" and found the following: application

  Event type: error

  Event source: Application Error Event Category: no ID:1000 event date of publication: 14/03/2011

  Time: 20:04:22 user: n/a

  Description:

  Failing application iexplore.exe, version 6.0.2900.5512, failed module urlmon.dll, version 8.0.6001.19019, address 0x0002df6e failure. and the other error event is - Faulting application explorer.exe, version 6.0.2900.5512, failed module ntdll.dll, version 5.1.2600.6055, fault address 0 x 00011053.

  I hope someone can help as this has happened for a few weeks now.

  Firefly1z

  FIXED! Large.

  Windows Essentials Codec Pack (WECP) corrected all the problems immediately.

  "WECP is designed as an almost complete solution for all your video and audio should" see: http://www.mediacodec.org/

• Windows Explorer crashes when you open any folder with MPEG2 files.

  WinXP SP3 - When you open any folder with MPEG2 files, windows Explorer crashes. If the folder contains only the MPEG1 files, it opens without a problem. We first thought it was a problem of media player, but we can not even click on a file to open it in media player.

  Hi kathyd,.

  ·        You did changes to the computer before this problem started?

  Since we do not know what is causing this problem, I'd suggest unanimous the event viewer on your computer and check the details in the window logs messages/error codes important related to the question, during the time where this problem occurs and after return.

  Event logs can help you identify and diagnose the source of current system problems or help you predict potential system problems.

  Access the link below to learn how to view and manage the event logs in Event Viewer in Windows XP

  http://support.Microsoft.com/kb/308427

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true

  You can try to start both computers in safe mode and check if it can open the folder where the MPEG 2 files are stored and if windows Explorer crashes. To boot to the desktop in safe mode keep tapping key F8 during restart. Once you see the option to start in safe mode select and press to enter.

  I hope this helps. Post back with the required information.

  Thank you and best regards,

   

  Srinivas R

  Microsoft technical support.

  Visit ourMicrosoft answers feedback Forum and let us know what you think.

• Windows Explorer hangs when copying large files on external USB drive

  I'm trying to copy files over 1 GB of my pc to a WD MyBook external drive. After about 10% on the progress indicator, Windows Explorer crashes. When I cancel the work, nothing happens until I unplug the USB. Then I have the pc returns to normal.

  During my research, I discovered that a lot of people have this problem. I have tried many suggestions, but without result. The last thing I tried was a full format the C: drive with a fresh install of Vista. Copy a large file gave me the message 'Calculating time' infinite. After you have installed SP1 reappeared the problem as explained above.

  Some of the things I've tried:
  check the external hard drive: no problem found and the problem occurs on all my MesLivres 3
  safe mode
  Superfetching disabled
  update the motherboard bios

  Now my last request resource helps professionals. If I don't find a solution I'll have to go back to XP, achieve Win7 or one rating for Mac... a lot of things to think about.

  Best regards
  Rafael

  Try to copy in safe mode. If can be a slow usb port. Try anther one.

  Good luck.

  Exp. comes from http://www.computerstar.ca/

• Windows Explorer crashes when you open folders that contain pictures.

  From this point, I'm exasperated!  Whenever I try to open a folder containing images, windows Explorer crashes.

  I did a thorough check of the spyware.  I jumped through hoops attempting to clean the cache thumb and no joy.

  When it first started happening, I thought it was too many files in a folder.  That does not seem to resolve things for a while, but the problem is back.

  There may be too much data in the folder or the display on the screen.  You have pictures instead of icons in these records?  Go to start / Control Panel / folder Options / view and check the box for display icons instead of thumbnails.  See if that solves the problem.

  If this isn't the case, create a single image and save the file.  Create a folder in Windows Explorer and save the file to this folder.  Try to open this file.  You have the same problem or does it work?  If this works, there may be something true in what you said about the size of the files.  If she has the same problem, then you must do some serious troubleshooting to try to find the cause and fix.

  I hope this helps. Keep me informed.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Windows Explorer Crash when using the control panel

  This is the type of an interesting question that happens to me only sporadically and usually only to a cold start.

  When I shut down the computer completely for cleaning or install something, when restarting, open the Control Panel causes Windows Explorer to crash (note that this is not Internet Explorer).
  
  It restarts immediately, but I lost some of the icons in the taskbar - especially the icon Sound Max.

  If I do a reboot it comes back and I can use the Control Panel normally. Tried to remove items from the start menu, as obviously something is in conflict when it starts but it is like shooting in the dark to find the good start. I even reinstalled W7 with a lot of attention, but it happens once again from time to time. I ran sfc/scannow several times and all is well.

  As long as I don't do a cold reboot it will work very well for weeks without a hitch. (Please no comments about just don't).

  Someone else has a similar problem? My specs are lower and it has not changed when I updated to the latest version of the bios so I suspect something on W7, and I strongly suspect the driver SoundMax which is in fact very old for W7X64.

  All updates are underway, including the latest which was supposed to increase stability for W7 X 64. I had added this update 4/28. An accident 29/4 good. I uninstalled the update and re-installed directly from the microsoft link. Sometimes it works, but not in this case.

  I studied all the information mentioned in the error codes and most of the time, it led to speculation of different people to different causes. I've read that it could be a conflict with the driver Sound Max, this is why I suspect as well that it might involve the Nvidia GPU driver. Changed the GPU driver and no joy. Whenever I have ask W7 to check a solution that is not found. So, it happens once in a while, but there is nothing wrong? At least Microsoft knows something is happening--evidence of the update.

  ASUS P6T Deluxe V2 LGA 1366-Bios 1003 - Intel I7 920 - EVGA GF GTX 260 SC - 12 Gig Corsair DDR3 1333 Ram - Gig 2 300, Velociraptor, Raid 0 1 Seagate 500 Gig HD - Lite on DVD Burner - floppy drive and external-180 card-Coolermaster V8 Avermedia HDTV card reader - Thermaltake Toughpower 850 w. modular fan P.S. - Antec 1200 case - Reobus 6 - 5 controller 120 fan Thermaltake Fans - 1,200 cases GPU Driver 196,21 Windows 7 X 64

  Hello

  Make sure that Windows Update is turned on and install the update KB980408 (http://support.microsoft.com/kb/980408) - April 2010 stability and reliability update for Windows 7 and Windows Server 2008 R2 is available .

  Issues that this update fixes this update improves the stability and reliability of Windows 7 and Windows Server 2008 R2 in various scenarios. This update addresses the following issues:

  • Windows Explorer crashes and then restarts when you access a third-party Control Panel item.

  This update solves the problem?

  If this isn't the case, please download this reg from my SkyDrive file:
  http://CID-128fc518635be2dc.SkyDrive.live.com/self.aspx/.public/Ms%20Foren/registry/WER%5E_Explorer.reg

  and double click on the file to import.

  When Explorer crashes, Windows Error Reporting Service creates a dmp under C:\Localdumps . Please download the file to your public Skydrive folder and post the link here. I take to the dump, maybe I can see the cause.

  André

  "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

• Windows Explorer crashes when I use my DVD player

  Installed on my new computer dvd player. BIOS has been registered, but Windows 7 has not been. Updated firmware to update, Windows 7 found and downloaded the drivers. I can see the drivers in Device Manager, but when I try to read from the drive windows Explorer crashes. Tried uninstalling the driver to reinstall dvd, but windows explored hangs.

  DVD player is:
  TSST corp CD/DVGW-SH-S182D

  Hello Elizabeth,.

  Are you facing this problem while trying to access some particular CD/DVD?
   
  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
  322756 (http://support.microsoft.com/kb/322756/ ) how to back up and restore the registry in Windows
   
  Try the steps and check them off below if it helps:
  1. Click Start, type regedit in the search box, and then click regedit in the list programs.
   
  If you are prompted for an administrator password or a confirmation, type your password, or click on continue.
  2. Locate and then click the following registry subkey:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
   
  Warning There may be many instances of the registry subkey that is mentioned in step 2. You must ensure that you are in the appropriate registry subkey before modifying the UpperFilters and LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the default data value is the CD-ROM/DVD-ROM and the class data value is CDROM.
   
  3. in the right pane, click UpperFilters, and then click on remove.
  4. click on Yes to confirm the deletion of the UpperFilters registry entry.
  5. in the right pane, click LowerFilters, and then click on remove.
  6. click on Yes to confirm the deletion of the LowerFilters registry entry.
  7. exit the registry editor and then restart the computer.
   
  For more information, visit the links (these items can also be used in windows 7) below:
  http://support.Microsoft.com/kb/929461
  http://support.Microsoft.com/kb/939052

  You can also run the troubleshooter and check.

  1. click on the Start button and then click Control Panel.
  2. in the search box, type troubleshooting, and then click Troubleshooting. Click View all, and then click on play and buring CD, DVD and Blu - ray discs.
  3. follow the directions in the wizard.
   
  For more information http://windows.microsoft.com/en-us/windows7/products/features/windows-troubleshooting

  Hope this information is useful.
  Let me know if it worked.
   
  Thank you, and in what concerns:
  Umesh P - Microsoft Support

• Windows Explorer crashes when the click with the right button on folders

  My Windows Explorer crashes whenever I right click on a folder, any folder.  It is for me a "Windows Explorer has stopped working" then it gives me a warning 'Windows restarts.  Then he closes my Explorer window.  I tried many things to see if that would help and nothing has done so far.  Anyone has any suggestions on how to solve this problem or knows what could be the problem?

  Click right problems are very often caused by third-party programs adding entries in the context menu.  Here is a program that can help you manage these inscriptions: http://www.nirsoft.net/utils/shexview.html.  Here, another article written for XP, but it applies to Vista that may be useful: http://windowsxp.mvps.org/context_folders.htm.

  I hope this helps.

  Good luck! Lorien - a - MCSE/MCSA/network + / A +.

• Windows Explorer crashes when you try to copy a file

  Win xp Pro

  When you try to copy a file using windows Explorer, the application crashes. I tried to use select times of right mouse and select menu with the same results.

  All solutions short of re - install XP

  Win xp Pro

  When you try to copy a file using windows Explorer, the application crashes. I tried to use select times of right mouse and select menu with the same results.

  All solutions short of re - install XP

  This happens with any file or a particular file?

  Have you tried the copy command from a command prompt window (start > run > cmd > OK)?

  For the full syntax of the copy command, see http://technet.microsoft.com/en-us/library/bb490886.aspx

• Windows Explorer crashes when I remove thousands of small files.

  Not sure if it is a known problem, but windows Explorer tends to crash on me when I delete thousands of small files.  Can you help me?

  Hello social media - AndrewA.

  Thank you for visiting the answers from Microsoft Windows 7 Forums.

  I have some steps that may help you.

  Step 1

  Perform a clean boot and check if the problem persists. Clean boot starts the operating system by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  The following link has steps showing how to perform the clean boot: http://support.microsoft.com/kb/929135

  (1) Perform Clean boot (check the link to perform the clean boot).

  (2) enable half the services.

  (3) determine if the problem comes back.

  (4) enable half of the startup items.

  (5) determine if the problem comes back.

  (6) repeat the steps above until you find out which program or service is causing the problem.

  After you determine the startup item or the service that is causing the problem, contact the manufacturer of the program to determine if the problem can be solved. Or, run the System Configuration utility, and then click to clear the check box of the element of the problem.

  Note: Please make sure that the computer is configured to start as usual by following step 7 of article http://support.microsoft.com/kb/929135.

  Step 2

  Run a scan of the file system [SFC] checker on the computer that will replace missing or corrupt files.

  To do this, follow the steps below:

  1. click on the Start button.

  2. on the Start Menu, click all programs followed by accessories.

  3. in the menu accessories, right-click on command line option.

  4. in the drop-down menu that appears, click the "Run as Administrator" option.

  5. If you have the User Account Control (UAC) enabled, you will be asked permission before the opening of the command line. You simply press the button continue if you are the administrator or insert password etc.

  6. in the command prompt window, type: sfc/scannow then press ENTER.

  7. a message is displayed indicating that "the system scan will start.

  8. be patient because the analysis may take some time.

  9. If all the files need replace SFC will replace them. You may be asked to insert your Vista DVD for this process to continue.

  10. If all goes although you should, after the analysis, see the following message "Windows resource protection not found any breach of integrity.

  11. once the scan is finished, close the command prompt window, restart the computer and check.

  For more information, see the link below:

  How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista

  http://support.Microsoft.com/kb/936212

  Step 3

  Run a virus scan online because it causes sometimes caused by viruses.

  See the links below:

  http://OneCare.live.com/site/en-NZ/default.htm?mkt=en-NZ

  http://www.Microsoft.com/security/malwareremove/default.aspx

  Hope the helps of information. Please post back and we do know.

  Joel S
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Windows Explorer crashes when you try to make the list of associated file types. Error: 0xc0000005

  This is the view in the general tab of the event viewer. Looks like a problem ole32.dll but I don't know what to do. I have Win 7.

  The failing application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271

  The failed module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdac7

  Exception code: 0xc0000005

  Offset: 0x0002af88

  ID of the process failed: 0x1bfc

  Start time of application vulnerabilities: 0x01cafc16e3fb0780

  The failing application path: C:\Windows\Explorer.EXE

  The failed module path: C:\Windows\system32\ole32.dll

  Report ID: 605a0c40-680a-11df-b86a-001e90f0c8af

  Thank you

  Brian

  Often, a certain instability in Windows Explorer is due to the defective shell extensions and addons.
  Consider using Sysinternals Autoruns or ShellExView. Disable Add-ons and non Microsoft shell extensions and verify the behavior.  If he went, reactivate the disabled extensions/add-ons, one at a time and see if you can identify who may be liable.

  Try a clean boot, or boot into safe mode.  The behavior persists?

  If you continue to experience the problem, consider creating the hierarchy of following registry keys in the registry:

  HKLM\Software\Microsoft\Windows\Windows error Reporting\LocalDumps\explorer.exe\

  In the explorer.exe key, create a REG_EXPAND_SZ value named DumpFolder and set the value to%systemdrive%\localdumpsdata.  Ensure that the %systemdrive%\localdumps file exists, and then cause the crash to happen.  It must be a dump file in %systemdrive%\localdumps. Download the dump on your SkyDrivefile.

  (Letter is an environment variable that represents the system drive, usually C:.)

• Windows Explorer crashes when you try to copy files (from dvd - rom on the hard drive)

  This is the error I get, copied from the technical details of UAC.

  I tried to create the new account and sfc/scannow
  sfc/scannow pointed out problems and errors, but is unable to repair.
  The Explorer.EXE version 6.1.7600.16450 program ceased to interact with Windows and was closed. To see if there is more information about the problem, check the history of the problem in the control panel of the center of the Action.

  Process ID: 98c

  Start time: 01ced605f3f95e5c

  Time of termination: 60000

  Application path: C:\Windows\Explorer.EXE

  Report ID:
  Is that the next step of repair window?
  Thanks in advance

  One of the recurring errors in Event Viewer was the 'Source' following 'KScsiPrt ':

  The description for event ID 9 source KScsiPrt is not found. Either the component that triggers this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

  
  

  If the event is on another computer, the display information had to be saved with the event.

  
  

  The following information has been included in the event:

  
  

  \Device\Scsi\KScsiPrt1

  Which may indicate a problem with the SCSI KernSafe controller.

  Can you try disabling the controller SCSI KernSafe in Manager devices as suggested hereand see if that makes a difference.

  You may need to restart the computer after you disable the driver.

• Windows Explorer restarts when you watch downloaded videos

  Explorer restarts when I look at a * video in my laptop.

  (* video video = downloaded, not online)
  When I open a folder with images, the images of pop completely and closes in a fraction of a second (really really fast allows to open/close).
  used sfc/scannow and found 1 corrupted file (cbs.log)
  used the check disk and memory and no diagnostic tool found nothing.
  search for viruses and found nothing but always return to the scans.
  no idea why this is happening?

  the problem has been the Illustrator for adobe... It is a plugin that does something for the video thumbnail or image on the PC. just had to remove with ShellExView... and the problem disappeared.