Windows Image Acquisition (WIA) is not listed in Services.msc

I bought a new printer (HP Envy 4502) and it connected wireless to my PC. It prints and copies fine but when I try to scan (the printer and PC), nothing happens - message on printer says "computer does not.

I tried with my firewall off and still nothing. (Use Bullguard security, windows firewall is disabled).

After some research more advice is to check if Windows Image Acquisition is on, but when I look in the list of services there is no Windows Image Acquisition - in alphabetical order, he jumps 'Police Windows Cache Service' to 'Windows Installer' (accessible via the command Services.msc)

I also tried to run sfc/scannow, but who doesn't.

CHKDSK found no errors.

I tried to download "Windows_Image_Acquisition.reg" and "RestoreWindowsImageAcquisitionWIAWindows7.bat" without success.

What can I do to return WIA?

How can I check what are the other missing services?

Thanks in advance for any help

Hello Jeff,

Thanks for posting your question on the Microsoft community.

Thank you for details on the question and your efforts to resolve.

'Windows Image Acquisition' service provides image acquisition services for scanners and cameras.

This problem may occur because of damaged or missing Windows files. This can also occur due to incorrect registry settings.

Please refer to the suggestions marked as answer by Dale Qiao on June 16, 2010 and check if it helps.
https://social.technet.Microsoft.com/forums/Windows/en-us/6b0e4eb7-3505-443a-9DCC-faf711743faa/has-anyone-seen-WIA-Statup-problems-in-Windows-7-ultimate-x64?Forum=w7itproinstall

Note: Serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
http://Windows.Microsoft.com/en-us/Windows/back-up-registry#1TC=Windows-7

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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