Windows Media Player cannot synchronize with the Sansa player. Sync button frozen

OT: Button of Windows media player is frozen

I have a sansa and I tried to synchronize new songs from Windows Media player but the sync button is frozen, it wont let me press the key.

Hello Natalie_Haaga,

1. were you able to synchronize this device with Media Player before?

2. is the player detected in Windows Explorer?

First check to see if the drive is detected on your computer. Try to copy the files of music from Windows Explorer.

Most MP3 players will appear as a "disk" on your computer, and you can browse the files on them by simply opening.

If you can do this, you should be able to copy / delete / move files between the MP3 player and the computer.

Also try to set media player to manually synchronize with Media Player. This article should help you with that:

http://Windows.Microsoft.com/en-us/Windows7/sync-manually-in-Windows-Media-Player

I also see that some users have been able to synchronize this by changing the settings of the player and set it to mass storage device.

I suggest you consult the manual on how to change this setting for mass storage device and to check if you have the same problem.

Thank you
Irfan H, Engineer Support Microsoft Answers. Visit ourForum of Microsoft answers Feedback and let us know what you think.

Tags: Windows

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