Windows never installs external DVD burner

Dell PC - I just got a DVD burner external Samsung and it will not - install I called Samsung and after talking with 5 different people (bad Department - I'll connect with the right people) I is given a number and told that they were not now available. I get this message "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) "Any suggestions?

Thanks for any help

John

Try to remove the PXHelp20 entry which is probably invalid.

To remove the PXHelp20 entry double-click LowerFilters and, under value data, delete PXHelp20 > OK

Create a system restore point beforehand and restart the computer after.

Tags: Windows

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