Windows starts with a blank screen and a functional mouse cursor

Recently my HP laptop turned off by itself, when I resarted, I got was a white screen with a functional mouse cursor.

There is no logon screen or anything just a blank screen. When I'm in safe mode then it will display "safe mode", written in the four corners and the top center of the page other that the version of windows that's died.

When the laptop starts, it displays the windows XP startup screen then turns off and that's it.

I don't know where to go or what to do any help would be greatly appreciated.

Hello

Have you made changes on the computer before this problem?

I suggest you to try the steps in the following Microsoft article and check if this may help.

After the Windows Logo appears or after you log in to Windows, a Windows XP computer can only display the wallpaper, a black screen or a blue screen:

http://support.Microsoft.com/kb/318027

For more information, see the following Microsoft article.

http://support.Microsoft.com/kb/314503

Hope the information is useful.

Tags: Windows

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