Windows unsolicited assistance remotely (msra.exe /offera) 7 to windows 7
Hello
I used group policy to enable Remote Assistance unsolicited to the computers in the domain and set the Windows Firewall to allow Remote Assistance.
Connected to a computer in the domain, in lusrmgr.msc I can see that the appropriate groups are added to the group to offer Assistance remotely and can telnet 'computer name' 135 to this computer in domain - group policy was applied correctly. All PCs are fully up-to-date with Windows Update.
When I launch msra.exe /offera the computer in the domain that I confirmed * should * work I get:
(There was a problem of interaction with the 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE COM object. An outdated version can be installed, or the component may not be installed at all).
It comes to eventvwr.msc in the computer at the opening of the remote assistance session.
How can I solve this?
Thank you
Hello
According to the indicated number, seems that your computer is connected to a domain and that it would be better suited in the TechNet Forums.
I would recommend posting your query in the TechNet Forums:
http://social.technet.Microsoft.com/forums/Windows/en-us/home?category=w7itpro
All the best!
Tags: Windows
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