Windows XP will not shutdown

My boss has problems on start-up & shut down windows xp.  Tried restoring the system, but since the shutdown/restart had to be done by a hard judgment that interrupted the restoration process.  It was originally a message from missing ddl file (didn't write it :() and now I do not get this message a solution.)

Please keep in mind, I'm not a tech guru but can generally follow the specific instructions.  Any help would be greatly appreciated.

mj1883,
If you start in Safe Mode , the problem persists.  If so then I suggest to start with the implementation of a clean boot.  You can also run Chkdsk /r and sfc/scannow. Mike - Engineer Support Microsoft Answers
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