Wireless Bluetooth not recognised in Vista - mouse pointer move not.

Have Microsoft and Logitech wireless mice. New batteries in both. Everyone has light display in bluetooth adapter and mouse. Neither will move pointer... What can be the problem?

Thank you!

Have you installed the drivers, firmware, or software required for the function of the mouse?  Even if you did since the discs that came with the mouse, it could have many updates since then.  Go to the manufacturer web sites to get downloads there is place and install them and then restart and see if the mouse works now.  Make sure you get accurate versions applicable to your mouse AND your version of Vista. Also, try to plug one at a time - they may be conflicting with each other.  If no, go to start / Control Panel / mouse and check the settings to make sure that bluetooth is turned on (and the same goes for bluetooth itself).

I hope this helps.

Good luck!

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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