With the new cartridge is already installed, I can't retrieve the set to the top of page to complete the installation.

Hello, I have Norton antivirus and apparently everything is installed correctly but when I click the icon on the desktop after a very short time, the message appears.  I have an Acer Aspire V3 windows 8.1 - 64 bit

I am trying to solve this problem since last week.  No change at all.  (I uninstalled all the components of the front range of HP printers)  The printer I have is HP C6250 all-in-one.

I followed all the steps in the HP website and a couple of nights, it seemed that everything was working, when I prayed me to turn on the printer, one of the color ink cartridges more than ink and I could not finish the job.  With the new cartridge is already installed, I can't retrieve the set to the top of page to complete the installation.

I thank very you much.

Unless you have installed the full software from HP support features, none of the options on the cartridges of ink or HP Diagnostics will work

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&product=3308554

And if you bought "compatible" ink cartridges and not genuine HP that you receive msgs error cartridge like the habit of these cartridges compatible function with the HP software

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